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Solved
billing dispute
I used the warranty on my phone to replace it. i have the new replacement and shipped the defective phone with the UPS label and box that Tmobile provided. I have UPS confirmation that the phone was ...
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.
I'm glad everything worked out and followed up so other users can see going that route works.
