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Autopay not working
Hello,
After wasting about an hour and a half trying to figure out how to fix it myself, I wasted another hour trying to find support options until finally deciding to make a post here. For the record, the t-mobile app currently tells me "We're working on improving your app experience" and doesn't do anything, and several links to "chat" just take me to a generic support page.
Basically, I got a message this morning saying my account was suspended because I didn't pay. I had autopay set up, so I was obviously confused by this. I logged in to check and now there is a flag saying that I need to update my payment method. I've re-entered the same exact info multiple times, and either it's not updating, or my card is not working, because I keep getting the message. Even weirder, when I try to just cancel autopay, it will say I've done it on some parts of the site and then say that it's still on in other parts.
Whoever reads this, if you could please either help me with figuring this problem out, or let me know of a way I can get other support options working, I'd be extremely grateful. I've done autopay with the same exact card for tons of things in the past, so this has been pretty frustrating.
Call Customer Care. They can get your payment.info entered manually and make sure everything is setup properly.
I forgot to say, that I guess your company is lying to the public and your customers when they advertise and say you are committed to keeping people connected and NOT shutting off service to customers due to payment issues. We are in the middle of a Global Pandemic AND now cival war with rioters and looters. I am in Minneapolis, ground zero of the recent events, 911 Police and Fire does not answer. I have to be able to contact friends and family and you shut off my service when you had no cause! You will be getting a complaint filed to the BBB. Fix your AutoPay. A customer should NOT have to worry about making a manual payment when your system tells them it will pay each month automatically...and amid gunfire, smoke, arsen fires set, whole city blocks being destroyed and military soldiers and trucks sitting just out side my door.
Autopay did not work for me today. This is my first month since my son signed me up.
It IS set correctly, I have the screen shots of the site to prove it.
TMobile how dare you suspend service when AutoPay is ON!
I have to have phone service. It is extremely dangerous where I live do the the Riots and mass destruction right now.
My family went crazy thinking I had been attacked or something because you shut off my service and they could not call me, when you had no right to because your AutoPay is set and you should have taken the payment automatically.
I called 611 on phoen and all i get is an automated system and even that says AutoPay is ON.
Can NOT talk to a real human being.
Awesome, I'm glad to hear! Let us know if you need any other help. š
Hello,
Per your advice I went through customer care on the phone and someone entered the information manually for me. Hoping the charge goes through on autopay for next month! Thanks for all your help.
Hey, @magenta9429888ā!
Some great tips have been shared here with how to update your AutoPay. Were you able to get the updated info saved?
Hi.
I hope these can add to resolved the concern on this link below please click manage Auto pay you'll have an option to update all info that pertains to Auto pay and payment mehod. https://support.t-mobile.com/docs/DOC-1073
We expect it will processed on time but sometimes its unavoidable sometimes, but with all of this frustrations that we experience rest-asure that t-mobile is trying everyting to lessen the inconvenience to the customers.
Thanks
Call Customer Care. They can get your payment.info entered manually and make sure everything is setup properly.
If you have a Facebook or Twitter account , you can contact support using messenger on Tmobile's page.
It will probably be the easiest way?
The app seems to be a bit wonky as of late from other post on here.
