Forum Discussion

1234567tsb's avatar
1234567tsb
Network Novice
3 years ago

Aboard, and unable to verify myself because I forgot my Pin

for a few months I didn’t realize that my phone bill was not being payed for. My account is set on autopayment, and I’m not sure what happened and why it didn’t autopay. 

I am currently in a differnet country and is unable to return for a whole year. Therefore, I cannot verify myself at a store (annoyed). What are other things I can do? How do I pay this bill off and how can I suspend the line? Please help! Thank you

I also don’t remember my pin number, so they won’t help me over the phone. I talked to a person before and they were able to help me without my pin. I just feel like they are making this hard for no reason!

  • syaoran's avatar
    syaoran
    Transmission Titan

    Anyone can call up and pay a bill.  You won't be able to suspend the service though without your PIN.  You can try reaching out to the T-Force Team via Facebook or Twitter to see if they have other options to verify your identity.