- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # File a device protection claim 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Only the [Primary Account Holder](https://www.t-mobile.com/support/account/set-up-line-permissions) or an authorized user can file a claim. Claims must be reported within 90 days of the incident unless state law requires additional time. ## On this page: - [Accidental damage, loss, and theft](https://www.t-mobile.com#heading1) - [Mechanical or Electrical Failures (Warranty)](https://www.t-mobile.com#heading2) - [Cancel a claim or check claim status](https://www.t-mobile.com#heading3) ## [](https://www.t-mobile.com)Accidental damage, loss, and theft If you have AppleCare, please contact [Official Apple Support](https://support.apple.com/) for accidental damage or file a claim as outlined on this page for loss and theft. ### You will need the following: - Your mobile number - The make and model of your device - The date the incident occurred, including the last time you [used the device](https://www.t-mobile.com/support/account/check-your-usage). - Additional information may be required, such as: - Proof of ownership and/or a government-issued ID - If stolen, the police report number. Learn how to [report your phone as lost or stolen](https://www.t-mobile.com/support/account/lost-or-stolen-device-help) to prevent unauthorized usage.   ### P360 app claim   1. Open the [P360 app by Assurant](https://install.myp360.com/). 2. Select __File a Claim__. 3. Make sure you have the information required, then choose __Get Started__. 4. Follow the step-by-step instructions presented in the app. Need additional help with your claim? Call Assurant at [1-866-866-6285](tel:1-866-866-6285).   ### Online claim at mytmoclaim.com   1. Visit [mytmoclaim.com](https://mytmoclaim.com/) using a web browser. 2. Select __File or Track a Claim__. 3. Follow the step-by-step instructions presented in the app. You will need to log with your [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id). Need additional help with your claim? Call Assurant at [1-866-866-6285](tel:1-866-866-6285).   ### Online claim in your T-Mobile Account   1. Log in to your [T-Mobile account](https://account.t-mobile.com/) using a web browser. 2. Select __Account__ and choose the line you're filing a claim on. 3. Select __File a claim__ or __File damage claim__ or __Report lost or stolen__. A details window appears providing the next steps. 4. Once you confirm the selection, you'll be redirected to the claims website at [](https://www.t-mobile.com)[mytmoclaim.com](https://mytmoclaim.com/). 5. Ensure the mobile number is the correct one for the damaged, lost, or stolen device. If it isn't, return to the __Accounts__ screen and choose the correct mobile number. 6. Follow the step-by-step directions on the Assurant website to file your claim. Need additional help with your claim? Call Assurant at [1-866-866-6285](tel:1-866-866-6285). ## [](https://www.t-mobile.com)Mechanical or Electrical Failures (Warranty) - If your device is malfunctioning due to a defect in materials or workmanship, [contact us](https://support.t-mobile.com/community/contact-us) for assistance. - Other claims (accidental damage, loss, or theft) are processed by the Assurant claim center. - If you have AppleCare or Apple warranty, please contact [Official Apple Support](https://support.apple.com/). ## [](https://www.t-mobile.com)Cancel a claim or check claim status If you find your phone and need to cancel your claim, contact Assurant. They can answer questions about your claim status, deductible, or other claim-related concerns. - Visit [https://mytmoclaim.com/](https://mytmoclaim.com/) to track a claim or chat with live support - Call Assurant at [1-866-866-6285](tel:18668666285) * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)