Only the Primary Account Holder or an authorized user can file a claim. Claims must be reported within 90 days of the incident unless state law requires additional time.
On this page:
Accidental damage, loss, and theft
If you have AppleCare, please contact Official Apple Support for accidental damage or file a claim as outlined on this page for loss and theft.
You will need the following:
- Your mobile number
- The make and model of your device
- The date the incident occurred, including the last time you used the device.
- Additional information may be required, such as:
- Proof of ownership and/or a government-issued ID
- If stolen, the police report number. Learn how to report your phone as lost or stolen to prevent unauthorized usage.
P360 app claim
- Open the P360 app by Assurant.
- Select File a Claim.
- Make sure you have the information required, then choose Get Started.
- Follow the step-by-step instructions presented in the app.
Need additional help with your claim? Call Assurant at 1-866-866-6285.
Online claim at mytmoclaim.com
- Visit mytmoclaim.com using a web browser.
- Select File or Track a Claim.
- Follow the step-by-step instructions presented in the app. You will need to log with your T-Mobile ID.
Need additional help with your claim? Call Assurant at 1-866-866-6285.
Online claim in your T-Mobile Account
- Log in to your T-Mobile account using a web browser.
- Select Account and choose the line you're filing a claim on.
- Select File a claim or File damage claim or Report lost or stolen. A details window appears providing the next steps.
- Once you confirm the selection, you'll be redirected to the claims website at mytmoclaim.com.
- Ensure the mobile number is the correct one for the damaged, lost, or stolen device. If it isn't, return to the Accounts screen and choose the correct mobile number.
- Follow the step-by-step directions on the Assurant website to file your claim.
Need additional help with your claim? Call Assurant at 1-866-866-6285.
Mechanical or Electrical Failures (Warranty)
- If your device is malfunctioning due to a defect in materials or workmanship, contact us for assistance.
- Other claims (accidental damage, loss, or theft) are processed by the Assurant claim center.
- If you have AppleCare or Apple warranty, please contact Official Apple Support.
Cancel a claim or check claim status
If you find your phone and need to cancel your claim, contact Assurant. They can answer questions about your claim status, deductible, or other claim-related concerns.
- Visit https://mytmoclaim.com/ to track a claim or chat with live support
- Call Assurant at 1-866-866-6285
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