[](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct) [](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct) [](https://www.t-mobile.com) Explore Integrity at Work Integrity at Work - [Do It The Right Way](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/do-it-the-right-way) - Uphold Our Code - [Our Shared Responsibilities](https://www.t-mobile.com#anchor-our-shared-responsibilities) - [Role of People Managers](https://www.t-mobile.com#anchor-role-of-people-managers) - [How Managers Handle Concerns](https://www.t-mobile.com#anchor-how-managers-handle-concerns) - [Love Our Customers](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/love-our-customers) - [Respect Each Other](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/respect-each-other) - [Demonstrate Integrity 24/7](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/demonstrate-integrity) - [Protect T-Mobile Information](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/protect-information) - [Use Systems With Care](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/use-systems-with-care) - [Do Business The Right Way](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/do-business-right) - [Interact Right With Government](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/interact-right-with-government) - [Engage Ethical Third Parties](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/engage-ethical-third-parties) # WE UPHOLD OUR CODE  ## WE UPHOLD OUR CODE # Our Shared Responsibilities __YOU ARE EXPECTED__ to uphold the Code, T-Mobile policies, and the law every day. No one can ask you to violate these standards, nor can violations be justified because they helped T-Mobile. ### Upholding the Code means you must: - __Read, understand, and comply__ Read, understand, and comply with this Code and the policies, laws, and regulations that apply to your job. - __Complete training on time__ Complete Code training on time and attest that you understand and commit to comply with the Code. Failing to read or attest to the Code does not excuse you from your responsibilities. - __Stop. Think. Ask.__ Stop, think, and ask when you’re faced with a difficult situation. - __Speak up__ Speak up when you see possible violations of the Code, T-Mobile policies, or legal and regulatory requirements. You’re encouraged to speak up, too, when you have questions or concerns about an action or decision by management. Be willing to share your point of view or even bad news for the good of the company. - __Be truthful__ Be truthful and cooperate fully in any internal investigation. Do not conceal or destroy information. Keep in mind that because we’re committed to acting with integrity and doing the right thing, always, upholding the Code may sometimes require more than compliance with laws and company policies. That’s why we don’t try to gain unfair advantage over suppliers, customers, co-workers, or competitors, even if doing so would not violate the law. We are also expected to always exercise common sense and good judgment and to act responsibly, whether or not a policy exists that prohibits specific behavior. Violation of the Code, any company policy, or the law may result in disciplinary action, up to and including termination. Check out the [__Integrity Hub: Responsibilities__](https://tmobileusa.sharepoint.com/sites/tn-compliance/SitePages/Your-Responsibilities-Under-the-Code.aspx) to learn more. # Role of People Managers __LEADERS HAVE A SPECIAL RESPONSIBILITY__ to set the right tone and work environment for your team. The way you treat people, make decisions, and handle concerns, diverse opinions, and even bad news, affects your team’s willingness to trust you. Your success and the success of your team depend on the trust you have in each other. Be careful with your words and actions so they don’t put—and aren’t perceived as putting—pressure on your team that could lead members to violate the Code, company policies, or the law. ### How to maintain a team climate of integrity and trust: - __Communicate the right tone__ Communicate regularly to your team the importance of integrity and Doing It the Right Way, Always. Be clear that you expect your team to treat people respectfully, get work done ethically, and uphold the Code. Recognize employees who get results the right way. - __Lead by example__ Be honest and transparent, treat others with respect, act with integrity, and make decisions that demonstrate an appreciation of their impact on the people and the world around us. Hold yourself and your team accountable for upholding the Code and doing things the right way. - __Be open to diverse viewpoints__ As a manager, it’s critical that you show care and respect for your team. Make sure your team knows you are open to their questions and concerns and will listen with respect, even if they have something difficult to say. - __Highlight compliance requirements and risks__ Ensure that you and your team understand the legal and regulatory compliance requirements and risks related to your work. It’s your responsibility to ensure that your team has the right guidance, training, and tools necessary to meet these requirements. - __Validate results__ Ensure your team knows that for results to matter, they must be achieved the right way, always. Then, ask questions to satisfy yourself that results have been achieved the right way. Check out the [__Integrity Hub: Managers__](https://tmobileusa.sharepoint.com/sites/tn-compliance/SitePages/ManagersResponsibilities.aspx) to learn more. # How Managers Handle Concerns __WHEN SOMEONE COMES TO YOU__ with a concern, you have a special responsibility to listen and act. Handling concerns the right way is critical to maintaining the trust of your team and protecting T-Mobile. ### When someone raises a concern, follow these steps: - __Listen__ Remove distractions and listen carefully. Thank the person for speaking up—remember that they’ve just done something difficult and very important for T-Mobile. - __Respond__ Respond respectfully and take every concern seriously, even if you disagree. Show you are committed to addressing the problem. Tell the employee what you will do, do it, and tell them what you did. - __Protect Confidentiality__ Take steps to protect the person’s identity and the confidentiality of their report. Only discuss the conversation with someone who has a business need to know. - __Escalate Concerns about Misconduct__ As a manager, you are empowered to resolve performance issues yourself, but you should escalate concerns about potential Code violations in a timely manner to the appropriate [__Investigations team__](https://tmobileusa.sharepoint.com/sites/tn-compliance/SitePages/Speak-Up.aspx). If you have a question or aren’t sure whether you can or should resolve the issue yourself, you can always contact [__myHR__](https://myhr.t-mobile.com/hc/en-us?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42685) or [__Enterprise Integrity & Compliance__](mailto:[email protected]). - __No Retaliation. Period.__ View reports of misconduct as a positive opportunity to address the issue and set the right example. Treat the reporting employee just as you did before they spoke up. Any negative employment-related actions involving the employee should only be taken after checking with myHR and must not be related to their good faith report. Check out the [__Integrity Hub: Managers__](https://tmobileusa.sharepoint.com/sites/tn-compliance/SitePages/ManagersResponsibilities.aspx) to learn more. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
[__T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice). Accept and continue No thanks __Next:__ Generate a code to share with your Expert ## Share this code with your Expert code Once your code has been successfully entered by your Expert, this window will close and continue to the session. ## Allow screen sharing with your Expert? Personal and sensitive data is hidden for your security and privacy. Allow Don’t allow ## End your session? Ending your session will stop sharing your screen, but will not end your call. End session Continue session ## Your session has ended Your screen is no longer being shared with your Expert. OK Share again ## You are already in an active session OK ## Your code has expired Generate a new one to share with your Expert. Generate new code ## Connect with T-Mobile - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ### Contact us Contact us - [Contact information](https://www.t-mobile.com/contact-us) - [Check order status](https://www.t-mobile.com/order-status) - [View return policy](https://www.t-mobile.com/responsibility/legal/return-policy) - [Get a rebate](https://promotions.t-mobile.com/?INTNAV=fNav%3AContactUs%3AGetRebate) - [Find a store](https://www.t-mobile.com/store-locator?INTNAV=fNav%3AContactUs%3AFindStore) - [Trade-in program](https://www.t-mobile.com/resources/phone-trade-in) - ### Support Support - [Device support](https://www.t-mobile.com/support/phones-tablets-devices) - [Questions about your bill](https://www.t-mobile.com/support/account) - [Plans & services](https://www.t-mobile.com/support/plans-features) - [Activate your prepaid phone or device](https://prepaid.t-mobile.com/home) - [Refill your prepaid account](https://prepaid.t-mobile.com/direct-to-account) - [International rates](https://www.t-mobile.com/travel-abroad-with-simple-global) - ### T-Mobile Wireless T-Mobile Wireless - [Cell phone plans](https://www.t-mobile.com/cell-phone-plans) - [Cell phones](https://www.t-mobile.com/cell-phones) - [Phone & device deals](https://www.t-mobile.com/offers) - [5G & 4G coverage map](https://www.t-mobile.com/coverage/coverage-map) - [How to switch](https://www.t-mobile.com/resources/how-to-join-us) - ### T-Mobile for Business T-Mobile for Business - [Business plans](https://www.t-mobile.com/business/wireless-business-plans) - [Internet of Things](https://www.t-mobile.com/business/solutions/iot) [](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/our-story) - [Investor relations](https://investor.t-mobile.com/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://careers.t-mobile.com?INTNAV=fNav%3ACareers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Consumer Health Data Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyNotice#health-data-privacy-notice) - T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) © 2026 T‑Mobile USA, Inc.  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications ## WE UPHOLD OUR CODE  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications