WE DO IT THE RIGHT WAY. ALWAYS.

Co-workers of in a meeting

Use the Code to Make Smart Decisions

THE CODE IS THE FOUNDATION of the key ethical standards and legal and policy requirements we follow at T-Mobile. If you need more detail about any Code topic, go to the policy on the topic itself to confirm that you’re doing things the right way.

Keep in mind we follow all laws and regulations that apply to our business, even those not specifically mentioned in this Code. The Code can’t cover everything. But how do you make the best choice in situations where there are no clear rules, or when the rules can be interpreted in different ways? How do you navigate ethical dilemmas?

While the Code can’t tell you what to do in every situation, it guides you to make smart decisions and navigate complex situations where the right answer might not always be clear.

Check out the Integrity Hub: Stop. Think. Ask. to learn more.

When faced with a difficult decision or situation, follow these steps:

STEP 1: STOP

Step back if a situation makes you uneasy.

  • Are your instincts telling you something’s not quite right?
  • Stop and consider how to approach the situation.

STEP 2: THINK

Think about things. Before you act, reflect on these questions:

  • Do I have all the facts and information I need about the situation?
  • Would my action comply with the law, the Code, and T-Mobile policies?
  • Would my action reflect our company values? Would it be the right thing to do for our customers, employees, shareholders, and society?
  • Am I prepared to take full responsibility for my action?
  • Would I feel OK about my action if I read about it in the news? Or if it affected someone close to my heart?

STEP 3: ASK

Ask for help if you're not sure that the answer to each question is Yes.

Speak Up When Something’s Not Right

IF YOU SEE SOMETHING that you believe might violate the law, the Code, or any of our company policies, say something. Follow your gut. Something doesn’t seem quite right to you? Then it may not be. Call it out. You don’t have to have all the details or be sure that something is wrong to raise a concern.

Our Speak Up Policy lists how, when, and where to raise your concerns. Choose whichever reporting option you’re most comfortable using. Your report may be made anonymously through the Integrity Line, or you can ask the Enterprise Integrity & Compliance team to treat your report as anonymous. Although you’re welcome to report anonymously, we encourage you to identify yourself so we can contact you if we need additional information and be on the lookout for retaliation.

No matter how you choose to report, we’ll treat your report seriously and fairly, and we’ll act promptly if something needs to be fixed based on what we learn in our review and investigation. To learn more about the key information to include in a report and how the investigation process works, go to the Integrity Hub: Speak Up.

T-Mobile Integrity Line

The Integrity Line is a 24/7 resource managed by a leading third-party reporting service. You have the option to remain anonymous when you report. To learn more about how the Integrity Line works and what happens after you submit a report, go to the Integrity Hub: Speak Up.

How to Raise a Concern

Other Questions

Questions and concerns about accounting, internal controls, or auditing may be submitted (including anonymously) to:

T-Mobile Audit Committee Chair
c/o Chief Compliance Officer
T-Mobile US, Inc.
12920 SE 38th St.
Bellevue, WA 98006

No Retaliation. Period.

IT TAKES COURAGE to speak up when something’s not right.

We understand that you might feel uncomfortable or anxious, but we want to make sure you know that we prohibit retaliation.

We prohibit retaliation for:

  • Refusing to do something that violates the Code, T-Mobile policies, or the law, even if your refusal results in the loss of business to T-Mobile.
  • Raising a concern in good faith about potential misconduct.
  • Cooperating with an investigation.

Anyone who retaliates against another person for engaging in these protected activities will be subject to disciplinary action, up to and including termination.

Check out our Speak Up Policy, Employee Handbook, and the Integrity Hub: Speak Up to learn more.