T‑Mobile Responds to Devastating Tornadoes Across Southeast and Central Regions

December 11, 2021

Update: December 13, 2021

T-Mobile is making text-to-give available to help customers make charitable donations to support those impacted by recent tornadoes.

T-Mobile customers can donate in the following ways:

  • Text TORNADO to 90999 to make a one-time $10 donation to the American Red Cross, who are working around the clock across multiple states to help those in need and make sure everyone has a safe place to stay, food to eat, critical relief supplies, emotional support and comfort in the face of one of the most devastating tornado outbreaks in years.
  • Text RUBICON to 20222 to make a one-time $10 donation to Team Rubicon and help the Greyshirts remain at the ready to support by establishing a base of operations, sawyers clearing roadways from Benton to Mayfield and an expansion of operations, which includes removing fallen or hazardous trees and debris removal. Team Rubicon is continuing to monitor the impact of the storm and working closely with local emergency managers to assess additional needs to assist communities.

Text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit:

Update: December 12, 2021

We dispatched a full fleet of assets to areas of greatest need and thanks to the hard work of our crews, our network is fully restored and operating as expected.

Community Support
Community Support trucks are currently on site in Wingo, Mayfield and Bowling Green, Ky. The trucks will dispense charging solutions and other supplies to those in need.

Customer Assistance
From December 12 through December 18, T-Mobile is offering free talk, text and unlimited data for T-Mobile, Sprint consumer and business customers (except Enterprise and Government accounts), and T-Mobile Pre-Paid who are not already on unlimited plans in the most impacted areas of Mayfield and Bowling Green, Ky., and Edwardsville, Ill. As a reminder, Metro by T-Mobile customers always have unlimited talk and text on all plans.

December 11, 2021

Our thoughts are with those across the Southwest and Central regions of the U.S. who were impacted by this weekend’s devastating tornadoes. T-Mobile teams are currently being deployed to offer a range of support and relief in several of the hardest hit areas.

We understand how critical connectivity is in times like this. While the T-Mobile network held up relatively well, power loss has impacted some sites. We are deploying portable generators, COLTs (Cell on Light Trailer) and other equipment. We will continue to monitor until power is fully restored.

T-Mobile Community Support teams will be deploying to areas in Kentucky and Tennessee tomorrow with relief supplies including chargers and charging solutions.

As always, customers that have T-Mobile’s Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.

T-Mobile and Metro by T-Mobile customers with questions or who need further assistance with their account or service can visit for many account changes or updates or call 611 from their T-Mobile or Metro by T-Mobile handset.

During congestion, the small fraction of T-Mobile customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Metro customers using >35 GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.