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TheCrow8
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How to esclate a complaint if I am not on social media
I called Tmobile customer service about an offer I received by email on 12/20/24. Well I found out of course Tmobile does not put a exp date on those email offers so that way when I log into my account or call in two take advanage of the offer I am told opps that must have expired (yet no exp date) and of course they tried to get me to then upgrade my plan, pay more money etc. I was not happy and told the rep this. She said well if you sign up for auto pay you can get $5.00 off your bill. I explained I use to have auto pay but then you would only do auto pay with my bank info (to get the $5 off). I said in what world would I give Tmobile my bank information when Tmobile has been breach how many times now? I think its three and accounting. So of coruse she got an attitude. I then had another issue with my account that I had to waste my time, enrgy and expense to go to the store to resolve, yet it was not a issue I caused. The store told me to call customer service to ask for a credit (Tmobile dpeartments love to pass the buck to another person). I asked the rep about this and she was so rude and nasty about it. I asked for her supervisor. Her first answer was they will tell you the same thing so no need for the sup. Excuse me but who taught her customer service? That is not the response to give a customer. You do not argue with them instead offer to get the sup. I had to ask three times. I finally get the sup and lsiten to him talk down to me, lecture me and treat me like I am stupid and do not understand how call senters work (yet I have been a call center trainer and manager). I then caught him lying multiple times and pointed it out to him. He knew he was caught lying because his tone changed, he had the nervous breathing, ect. I could not believe this sup was lying right to my face, treat me the way he did and when he got caught lying he tried to change his story. I then asked for his sup. He of course said he was not in but would have his sup call me within 72 hours. Well still waiting on that sup to call. I then called back on 1/6/25 and spoke to another rep. She stated she made a report to give to her sup (who of course could not be bothered to get on the phone to talk to me) so he could forward to that previous sups manger and have them call me. Wellm once again no phone call. Is this really how Tmobile is run now? Sups lie and treat you like garbage? They promise phone calls but cannot be bothers? There is no phone number to be esclated to the executive respone team? So how can I reach someone higher up if I am not on social media and each time I call I am lied to again and again that the correct higher up person will call me?41Views0likes0Comments