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SFJuJu
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Joined 4 years ago
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No-notice on Decreased Reward Value with Shell!
Was VERY disappointed, inconvenienced and made to feel pretty stupid - all due to T Mobile’s lack of thought when it comes to taking away (WITHOUT NOTICE!) a reward that’s come to be very valuable to us customers who participate. What I’m referring to is the Shell reward of 10 cents off per gal which adds up to 15 cents off for Gold-status Shell members. Not knowing why all of a sudden my Fuel Rewards app “wasn’t working” as it was showing only a 5 cent discount! How awesome it was to be on hold with Shell for 25+ minutes seeking help with their app which I informed them was wrong, when in fact it wasn’t their fault at all, but instead T-Mobile’s. T-Mobile randomly decided to take away a valued perk. Hmmm, that’s nice, ([NOT] but on top of it all doesn’t even have the decency and very BASIC consideration to tell your customers about it!? This is rude behavior even for a large corporation, and certainly no way to conduct business. Thanks alot -615Views0likes3Comments