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rmk9785e
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Re: Why can't IRS verify my identity using My T-Mobile phone
Finally I was able to speak to a support representative. He asked me to use Internet Explorer (which I was using already), clear Temporary Internet Files and Cookies and try again. On the next try, it still failed to verify. He asked me to press Continue button which I faithfully did. The next screen informed me that my identity is verified and allowed me to create a userID and password. I'm going to have to wait for the Activation Code to arrive in the mail. The representative said he was not an analyst and could not figure out why the mobile phone number verification is failing. He said they have been aware of the problem. I'm not holding my breath for the feds to fix it. I hope some of this will help others.6Views0likes0CommentsRe: Why can't IRS verify my identity using My T-Mobile phone
I spoke with a customer services representative and was told that my middle initial is already on my caller ID. I've verified that it shows as Last name, First Name, Middle Initial. On the other hand, IRS registration service does not ask for middle initial. I have confirmed that my account is postpaid. The IRS registration presentation is at this site. Step by step registration process is here. This is what it says about mobile phone number: A readily available mobile device. For instant access, your name must be associated with a U.S-based mobile phone capable of receiving text messages. If the mobile phone number cannot be linked to your name, you may opt for a mailed activation code during registration. My purpose of registration was to be able to get my tax transcripts online as explained here. This is where I start registering for my account. Everything goes fine until I enter my phone number so they can send me a text message with verification code. The error message says: We were unable to verify that this phone number belongs to you with the phone provider. Please double check that your phone number was typed correctly or try a different number. IRS support number for e-Services registration is (866)255-0654, 1,2,1 with estimated wait time of 30-60 minutes. I'm currently on hold. As our illustrious President says, "Very Frustrating!".8Views0likes0CommentsRe: Why can't IRS verify my identity using My T-Mobile phone
Thank you. I had it checked and was told there’s no block and it is a postpaid account. IRS has no tech support line for me to call and their regular agents are not trained to handle this type of issues. Our government agencies are so far behind times. I’m stumped. What else could it be?13Views0likes0CommentsRe: Why can't IRS verify my identity using My T-Mobile phone
Sorry for the delay. Here are my answers: I used to have a prepaid account which I have already changed to postpaid account. Not sure if any remnants of my prepaid status are still not giving my current status of postpaid when IRS system tries to validate my registration. I am able to receive SMS from CVS and T-Mobile. I don't recall asking short codes to be blocked. How can I have it checked?15Views0likes0CommentsWhy can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error message saying "We weren't able to verify your identity using your phone." I am the primary account holder of T-Mobile account. T-Mobile support states they do not know the reason for this failure. Is this just me or for everyone on T-Mobile?Solved37KViews1like30Comments