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ram1009
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Joined 4 years ago
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Re: Why can't IRS verify my identity using My T-Mobile phone
ram1009 wrote: ram1009 wrote: I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else’s name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I’ll try then and repost. I have verified that my caller ID matches IRS records and the problem still exists for me. I just got off the phone with T Moblle tech support for the past 2 hours. They claim to be looking into this but I’ll be surprised if I ever hear anything. I never heard a word from T Mobile but I seem to have solved this at least temporarily. I had previously tried (and failed) to use a code I received in the mail but I tried again and this time it worked. I gained access to my account and no longer receive the error message upon logging in. I hope it continues to work but won’t be surprised if it doesn’t. Good luck to the rest of you.89Views0likes0CommentsRe: Why can't IRS verify my identity using My T-Mobile phone
ram1009 wrote: I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else’s name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I’ll try then and repost. I have verified that my caller ID matches IRS records and the problem still exists for me. I just got off the phone with T Moblle tech support for the past 2 hours. They claim to be looking into this but I’ll be surprised if I ever hear anything.126Views0likes0CommentsRe: Why can't IRS verify my identity using My T-Mobile phone
I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else’s name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I’ll try then and repost.121Views0likes0CommentsRe: Why can't IRS verify my identity using My T-Mobile phone
tmo_chris wrote: It is possible their records still indicate you as having a prepaid account and would need to be updated. I know finding a customer support option on their site might be a bit tough but did they provide any other ways of verifying? The IRS does provide an alternative ID method. They will send you a code by “snail mail”. Mine took about a week to arrive and it allowed me to create an account. Unfortunately, the first time I tried to log into my new account I was asked again to provide a mobile number to ID myself and received the same error message. So, that’s a dead end.124Views0likes0CommentsRe: Why can't IRS verify my identity using My T-Mobile phone
ThienTruong wrote: FYI from IRS website: https://www.irs.gov/individuals/taxpayer-identity-verification-information#registrationerror Text Messages When you register for an IRS account, we will send a one-time activation code to your mobile phone number. Each time you log in to your account, we will send a security code by text message or phone call. Text messages from IRS Password Service originate from “77958” and message and data rates may apply. Phone calls originate from “202-318-5542.” When you receive the code, enter it quickly and accurately. The code is only valid for 10 minutes. You can request a new code from the login screen. Note: you are limited to just a few attempts before you are locked out for 24 hours. If you didn’t receive the text message: You may have opted out of receiving messages from IRS password service. Text IN to “77958” to resume service and receive the security code. Your provider may be experiencing technical issues. Request a code via phone call from the login screen or try again later. Note: Our call center can’t troubleshoot text message delivery issues. If you can't get a text message right now, you can get a security code via phone call. The last line of this message from the IRS says a code may also be sent over a phone. If that were true none of us would be hare trying to solve this problem. I did manage to get a code through the mail. It allowed me to create an account. The next time I tried to log into my new account I was AGAIN asked to provide my mobile number and so the problem repeats itself. I still can’t get in. I just found this message board so I will monitor it for a solution I haven’t tried.47Views0likes0Comments