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peterpolka
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Joined 3 years ago
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Re: My account was cancelled without notice
they said i can keep the number if i add to account but lose the balance since it has been over 48 hours since the account was suspended not the point of the money its the principle of the situation constantly being put on hold to speak to supervisor and coming back with same answer didnt sit well with me and she could tell me if i would keep the same plan wich was over 10 yrs old31Views0likes0CommentsMy account was cancelled without notice
I currently live in Canada and due to covid wasn't travelling to the united states. I had an old pay as you go account which i have kept up for many years. Thought it was expiring in august of this yr but recieved and email at 7:03 am that my account is being cancelled because i didn’t pay any money on it. Called customer service and spoke to a young lady and she told me i was notified via text that it was expiring. never recieved the text because the phone was off and if left on have multiple spam messages and that’s annoying. asked if t-mobile can email me and tell me my account is cancelled. WHY cant they email me telling me to add time to my account?? her response was “we sent you a text” all family and work people have that number which will be lost and going to be a pain to get another number and send to everyone. looking for someone i can talk to that is on this side of the ocean to explain how a company who prides themselves for customer service can omit such a simple solution ???380Views0likes8Comments