ContributionsMost RecentMost LikesSolutionsRe: why is nobody answering the phones? I've been calling the 611 off of my TMOBIL phone. Still no answer weeks after I first started calling them. Usually, if the are really busy, they give me an option to get a call back. That isn't happening either. Re: why is nobody answering the phones? I have been calling customer care for many, many weeks. No one ever answers. I need to return something. How can I contact someone?