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monfl7
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Re: How can I contact T-Mobile Corporate Office?
Last year, on the Mother's Day weekend, May 2024, T-Mobile local store hooked me up on some deal to add a new line, get new phones and even the watch because of huge promotions, but truly we were mislead. This was the worse deal ever and got stuck for 24 months. They locked my dad phone and he couldn't use it in Europe and ended up buying another iphone device in Europe, because the older iphone from Apple store he bought got a SIMs card and he could change it at the airport, but the new iphone didn't have this option which T-Mobile sales person didn't inform us about it. All they care is sales, but not listening to customer's needs. When we went back to the store to get his old device, they said they have already shipped it and can't have his old device back, as we wanted to switch or even buy it back. Also, on top of this, we were promised to receive an AUTO PAY Discount each months to pay $105 vs $120 or so for plan (besides the equipment), but the discount was never provided for the last year. When I looked at the bills lately and very carefully I noticed there is no Auto Pay Discount, even though I do make any monthly payments manually because all is set up auto pay and the funds are taken out automatically from our account. Back in March when I called I was promised a credit going back to May 2024, but this did not happen, but only received one month adjustment of $20.13. Our monthly bills vary between $340-230 per month which is crazy and I do not understand the variance month from month. Before that we were happy with two lines paying $74.00 per month with my dad because of 55 plus, senior discount. My dad is 72 and now 3 of us are being overcharged and do not receive any discounts, either. We were mislead and this was the worst experience ever and the worst deal ever with T-Mobile and among all phone companies I had in the past. I wish T-Mobile customer service was better, more knowledgeable, listen to the customer and provide discount for months of overpayment and keep their customers happy vs unsatisfied. I will try to go to the local store to talk to manager as well and send a letter to corporate office, as I found the name of the person who sold us this deal, her notes from May 2024 and just found out this year, she did not enroll us in auto pay, as promised or accordingly to T-mobile policies (as I found out today it supposed to be Auto Pay from bank account, not auto pay from CC, however she just stated Auto Pay). We trusted this Sales person, but that was the biggest mistake. If she was trained properly, and listen to client's needs vs selling only, all will be done to the best of customer's satisfaction. T-Mobile need to invest into training their sales people appropriately, not misleading the clients! Definitely, customer service at T-Mobile needs to improve and stop misleading people, please.67Views0likes0Comments