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marinalyssa
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Joined 3 months ago
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PROMOTIONAL SCAM
I made a purchase based on a promotion,. You would received a 900 credit distributed monthly towards your bill if you purchased a phone, added a new line and brought your phone number over. I placed the order over the phone with a representative from sales and went over everything including the the monthly cost which would come out to $130.00 a month, The sales representative acknowledged that I would have no problem bringing the phone number over as I would have 30 days to this, I mentioned that this was a Christmas present and would not be able to transfer the phone number until 12/25, she said this was fine as this was within the 30 day period. I received the phone on 12/2/25 and transferred the line over on 12/25/25. I never received the promotional credit, I called in to T Mobile twice in January and no one could give me answer, both times they indicated that they would escalate the issue and someone one would call me back, I never heard back, I called in February and was told they didn't know why no one followed up with me and they would again escalate the issue, I finally heard back from Tmobile and they indicated they would not be able to apply the promotion, that I was outside of the timeframe to transfer the line and they only allow 14 days. I asked if they would be able to pull up the call because that is not what I was told, the representative said no and this was the final decision. I've wasted countless hours on the phone trying to figure this out all to be told there was nothing I could do. If I knew this would be a issue I would have canceled everything and returned the equipment within the 30 days allowed but because I kept getting the run around it went outside the time frame. Mind you I have been a customer for many years previously when TMOBILE took over Sprint accounts.427Views1like2Comments