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magenta5184262
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Brand new iPhone 8 Plus stolen by UPS
on 06/03/2018 y bought a brand new IPhone 8 Plus Red TMobile send my a confirmaciĆ³n by email order number xxxxxxxxx about 3 day later UPS send my a email with a tracking number with a estimate delivery time 06/07/2018 between 1 pm - 5pm on that day y was at home and the UPS driver show up at my door with a packet that was empty I inmedelty refused the packet becaus it was empty . The Ups driver ask my if there was a phone inside because he found it strange that the box had no weight . I called t Mobile direct with the information that the Iphone was stolen by UPS. the packet was send back to t Mobile and received today at there warehouse Now my problem is that y have to wait until T Mobile investigations are finished where the iPhone is . why as UPS is to blame for the lost a my IPhone I haved two wait weeks until my money is back or the will ship a new IPhone I am not happy with the slow response with my case T Mobile you can due better than this, why we a a customer have to wait so long until you send my a new phone.that is the falt of UPS and no the customer. T-Mobile Handset Order Research Request Handset Order Reference: 07659453 Thank you for contacting T-Mobile. The provided return tracking number shows the package is currently 'In Transit' to the warehouse. At this time we are unable to issue an adjustment. Please allow 7 business days after the delivery of the package for the warehouse to process the return and for any necessary credits to be applied to your account. Thank You, Handset Order Research Department T-Mobile USA, Inc. Message was edited by:tmo_amanda to remove personal informationSolved1.8KViews0likes3Comments