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ljohn21752
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Joined 12 months ago
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Re: Keep and Switch- Issues
I am so dissapointed with T-mobile. I did the keep and switch. I switched over 8 lines. What T-mobile didnt tell me is that they were going to charge mee.\ for the teemporary lines prorated. So not only did I end up paying for the temporary lines which were assigned by T-mobile, which I never used, but also the lines I brought over. My bill included the temporary lines and the switch and keep lines giving me 20 lines on my bill of almost a $1000.00 Now this was never explained to me that, that was what was going to happen. But as a customer I think that they should eat the temporary part since they didn’t bother to tell me this was going to happen. So to switch from another carrier to T-mobile cost me about an $1000.00. I don’t think I should be charged for lines that I never needed. I think the keep and switch should not include you getting temporary numbers and being charged for them. I am so so disappointed. As I have been on the phone and in stores more than 10 times to see if I can get this resolved, I was told I will take to my supervisor and up and up the ladder into the trash. And in the stores they are saying we cant do anything about it, you have to call customer service. So the sticker shock is still with me. I’m afraid what my next bill will be.118Views1like0Comments