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lhogan
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Joined 9 days ago
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Re: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
I set up a payment arrangement or so I thought a few days ago .I get a text the following day asking me to make a payment or risk having my line terminated which did not sit well bc I know I made a payment arrangement so when I called of course I get the Philippines &I get nowhere .it literally took over 30 egregious calls still didn't get anywhere ,then 1 of them Took the liberty of putting my acct in Spanish bc my voicemail is in Spanish. I never asked anyone to put my acct in Spanish .I went through hell ,spoke to a supervisor named sil who was useless &I was figuring out how to do it on my own to put my account back in english & I was going to call at 4 o'clock in the morning to rectify it but then I figured out how to fix it .overall,I have decided that I would have to call 2 or 3 or even 4 in the morning to try to get an American rep bc the Phillipines call center close at 1am i ws told.I don't see how I've been calling incessantly & can't get anybody in the US& it's honestly a nightmare talking to those ppl in the Philippines bc they don't know what they're talking about& its a huge language barrier127Views1like0Comments