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kevin96246
Network Novice
Joined 6 years ago
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How do I suspend my plan while keeping my number?
Hi. I will be leaving the US for around 6 months, and during that time I would like to suspend my phone plan. Currently, my phone plan is prepaid ($40 Simply Prepaid 10GB LTE – Unlimited Talk, Text, Data). I know that I can suspend my account twice a year for a maximum period of 90 days for each suspension and that I will be charged $10 per billing cycle. I still have questions though. 1. what does it mean "billing period"? Is it $10 per month? Or does that mean $10 per suspension period (so around $3.33/moth)? 2. how do I actually suspend it? The instruction on the website says, Go to My T-Mobile and log in to your account. Click PHONE. Click either Report lost or stolen or Temporary suspension, depending on the type of suspension you need. Follow the on-screen steps to suspend or restore your line. However, when I clicked the My T-Mobilelink, I couldn't see PHONE. Here is why I see: and when I clicked "Edit plan," I see this: The instruction is a bit confusing. Not sure if it has anything to do with my "Prepaid" method?? What IF I just stop refilling $40 a month during that 6 months period? Can I still keep my phone number back after 6 months when I get back to the US?? Thank you!
