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Julieekenlie
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Joined 26 days ago
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Issue with Operator Lock on Phone - Ongoing for Over 6 Months
I purchased an iPhone 13 in December 2022 from a T-Mobile store in Texas. At the time of purchase, I explicitly mentioned that I needed the phone to work in my home country after I moved back. I was assured this would not be an issue. However, since returning to my home country in late May 2023, the phone remains operator-locked, preventing me from using it with a local SIM card. Despite calling T-Mobile support more than ten times, the problem is still unresolved. Each time I contact support, I spend an hour explaining the situation, providing the requested details (like the IMEI), and following their instructions. Each time, I am told to wait 2–4 days for the lock to be removed, yet nothing changes. This process has been incredibly frustrating: I have spent a significant amount of money on international calls to contact support. I have patiently followed all instructions provided by T-Mobile. I was assured that closing my account when I moved would not affect the unlocking process. After six months of waiting and countless calls, I am still unable to use my phone. The representatives I spoke with all claim to have submitted the request to the appropriate team, but no action has been taken. This experience has been disappointing and unacceptably poor. I am posting here in hopes of finally getting this issue resolved. T-Mobile, please prioritize this matter and unlock my phone immediately. After months of trying, I am beyond frustrated and need a resolution now.52Views0likes1Comment