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Irieluv
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Joined 3 years ago
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Re: STOLEN PHONE UPS
I appreciate the information but I didn’t request for it to go there. I wasn’t home at delivery and that’s the place on the slip where they said for me to pick it up. The next day I received a package ready for pick up notification. That’s when I went to pick it up. I guess there’s no one entity to blame because thieves are everywhere. I will never order a big price item like this online again. I should of taken myself to a T-Mobile dealer in the first place.144Views0likes0CommentsSTOLEN PHONE UPS
I picked up my package from a UPS sub store, only to open it and find my phone missing. Customer service didn’t assist very much and UPS said that I was unable to file a claim. After speaking to 3 different T-Mobile cc agents, I was told that it can take 5-10 days to be resolved, that the phone imeic would be deactivated internationally wide, and then I received 2 emails with return package slips for a phone I did not receive. I log in to my T-Mobile account this morning and the return shipping information is there also. I’m so confused and upset. How can you send me a return shipping label for a phone a called to report stolen?! So I decided to go to google for answers and what I have found is that this type of thing is a regular occurrence between T-Mobile and UPS. Why on earth haven’t either company put in better security measures? How can the phones truly be deactivated if this type of theft is reoccurring?Re: Stolen Order delivered
I went to pick up my package from an UPS hub and when I got home, my IPhone 13 pro max was missing. The box only had bubble stuffing and a belton charger in it. After reaching out to customer service 3 Times, I was told about the 72 hr plus another 48 hour for a total investigation. Then I received 2 emails with return instructions to send back the phone I never received. I also tried to put in a claim with UPS and received an error message stating that this delivery doesn’t qualify for a claim. What??!!! What kind of nonsense is happening here? I’m so frustrated at this point! Obviously there’s a problem between Tmobile and Ups, yet T-Mobile continues to use them.225Views0likes0Comments