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gjc_tmhi
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Joined 2 years ago
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Re: Price Lock
Nothing like weasel words to re-define your core values. T&C and FAQs are re-defining what they really meant by price lock guarantees. We only meant it for certain plans that were activated in certain time frames, by certain people. And if you don’t like it, you can move on and we’ll cover your last two months. We guarantee you will be the one who decides if you stay with us, and pay more or move on to another carrier. T-Mobile is raising prices on several of its plans - The Verge Mobile service is now just another commodity, were you shop around annually for the best deal. No loyalty required, just rinse and repeat.28Views0likes0CommentsRe: Difference between One Plan Unlimited 55+ and Magenta 55+
TM is screwing seniors on Magenta 55+. Seems Price Lock guarantee was just a ploy to get folks to sign up for service. Ultimately, mobile phone service is becoming a commodity item where you shop around every year for best plan and phone deal, rinse and repeat. No loyalty, no trust from either side. What a shame... If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices.620Views2likes0CommentsRe: Price Lock
Are they saying our Magenta 55+ is no longer a qualifying rate plan ????? If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices.33Views0likes0CommentsRe: Price Lock
Per their T&Cs, prices locks are to stay in place so you as you remain a customer in good standing... If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices.40Views3likes0Comments