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Edgar2167
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Joined 2 years ago
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Re: Text is blocked and T-Mobile is saying I was spamming
T-Mobile blocked my outgoing text messages. They never notified me and critical messages that I was sending out were never being received for days until I discovered that my outgoing text messages or blocked. Upon further investigation T-Mobile representatives told me that somebody reported me as spam or their system flagged me as spam. I reviewed the messages sent the day before this began and none of them were spam or should have been identified as Spam or should have been blocked for any reason. So not only is T-Mobile allowing this to happen to their customers without any due diligence to verify the accuracy of their automated approach but they also do so without notifying their customers which leaves their customers to urgent communications that have failed without their knowledge. Apparently this is happening to many T-Mobile customers and T-Mobile is not doing anything to rectify their lack of notifying the customers about this nor are they applying any mechanism to verify if people are being placed on a spam list for just cause. I talked to many colleagues in American airlines and several of them have told me they've experienced this also exactly the way I did. I'm going to be discussing this with several union reps at the airline to see if there's action we could take as a whole to address this issue. I am also looking into discussing this with other attorneys to find out if there's a class action lawsuit that we could set up to have T-Mobile do something about this. Completely unacceptable customer service by T-Mobile to customers that have been with them for decades.235Views1like0Comments