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Dex
Newbie Caller
Joined 2 years ago
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Re: Commendation for an excellent customer service
After spending an exhausting 7 years, six months and three days with a former carrier, I decided to get my very negative phone situation resolved. Reading many reviews on various other carriers, I landed with T-Mobile because of the numerous positive reviews regarding their Customer Service. It was exactly what I needed. Although a little tough getting started, I was fortunate to meet Kai Chen at “T-Mobil, 344 Russell St., Hadley, MA. I immediately knew I was in very capable hands. It was the end of the day, and I was tired from struggling to get my service with T-Mobil up and running before evening. At that point my phone service from my former carrier was about to shut down. In spite of it being late in the day, Kai was a patient listener, and gave me encouragement that I would have service before I left the store. He guided me every step of the way, not only ‘doing’ for me, but “teaching” me as well. I recommend him and T-Mobil highly!!! Dex58Views1like0Comments