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carloscm57
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Joined 4 years ago
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Re: Cancel 1 Line
I also have the issue of a long waiting time to cancel a line: I have tried many times and my waiting times varies between 45 minutes a 90 minutes the answer of “Unfortunately, I don't see any other way to cancel the line. We need to have you verify your account and I don't believe that option is available online.” I do not see this as a Customer Oriented answer. What is T-mobile doing to improve our satisfaction as customer in regards to this matter? Anther issue is “We need to have you verify your account ..” however, y T-Mobile does not verify my account to add a line online>o cancel a line T-Mobile needs to check . Again, are there any efforts to improve this matter “cancelling a line” Thanks110Views3likes0Comments