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Alexusivan
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Joined 4 months ago
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Can’t login/ no access to old number on file
I had T-mobile wireless service and after I opened a T-mobile MONEY account. After a year I was unable to keep up with my cell bill and after a few months the account was closed and my phone number was recycled to someone else. Half a year later I’m trying to login into my T-mobile MONEY account because I realized the account is still open (I thought it closed with me cell service). I’m able to login passed the username and password but im always prompted to enter a code sent to my old T-mobile cell number. With no access to that number whatsoever, I’m wondering what I can do from here. There’s no alternative options presented and seems to be very little posted regarding topics like this. Can anyone point me in any direction that could possibly help me gain access to the account. Thanks for reading!169Views0likes0Comments