When Will Usage Overviews Be Restored?
I see I’m not the only one frustrated by T-Mobile’s failure to provide live usage overviews. This service has been available since I joined T-Mobile in 2005, and I have come to depend on it. A cursory glance at the comments in other threads makes it clear that many others depend on this service as well. Some use it to safeguard their children or use it to help develop responsible phone habits. Others use it to keep track of struggling family members. Businesses use it for tracking contacts and billing. It would make an interesting news story to explore the ways people depend on this information and how much disruption it has caused to have it carelessly dropped without a thorough or convincing explanation. I’ve called T-Mobile several times and each time I’m told it’s a problem with a system update. Well, whomever is updating the system should be fired along with the operations manager and director of marketing. I have seen no evidence that T-Mobile is investigating the impact of this failure on their customers and no plausible explanation for why it is taking so long to remedy the situation. Please do not respond to customers by thanking us for our patience or apologizing for the inconvenience. These are grossly inadequate responses. Please offer a real explanation of the problem along with an convincing explanation of the kind of resources you are using to remedy it. Thank you.