Inquiry Regarding Unlocking iPhone 15 Pro Max and Monthly Bill Credit
Dear T-Mobile Customer Support, I am writing to inquire about the process of unlocking my iPhone 15 Pro Max, which was purchased on September 15, 2023, through a 24-month installment plan with a monthly credit. Due to frequent travel to Europe, I am interested in unlocking my phone for international use. I am aware that, in order to unlock the device, I need to pay off the remaining balance in full. I am willing to settle the full amount to proceed with the unlocking process. However, I have received conflicting information from different sources within T-Mobile regarding the continuation of the monthly bill credit that was part of the original offer. When I visited a local T-Mobile retail shop, I was informed that paying off the remaining amount would result in the loss of the monthly credit for the phone. On the contrary, when I contacted Customer Support, they assured me that the monthly credit would still be applicable even after the remaining balance is paid off. To clarify my understanding, I would appreciate it if you could provide me with accurate information regarding the continuation of the monthly bill credit after settling the remaining amount for the iPhone 15 Pro Max. I am willing to pay the full price for unlocking the device but want to ensure that I can retain the benefits of the monthly credit. Thank you for your prompt attention to this matter, and I look forward to your clarification. Sincerely,