Text Usage shows tons of texts that were never sent or recieved
Checked text usage and noticed a ridiculous number of texts incoming/outgoing with a friends number that i talk to a lot. There are blocks where it says 10 plus messages incoming in the same minute and at times and on days we never texted. In a one week time span there are 54 pages of these and we were barely communicating through text. The time stamps also make no sense even if you consider the PST time zone difference. Has anyone else noticed anything like this?
Text messages are randomly delayed by up to a day
I've been seeing this off and on for months in group texts mostly, but also in direct texts as well. The problem is that text messages are often delayed by up to 24 hours and then dumped all at once into my phone. This is looking to be a TMobile issue. I'm on an iPhone 11 Pro with the latest version of iOS. To sum up: This is only with text messages, not iMessage or other messaging apps. This happens when I have a good signal and a wifi connection in my house, but it has also happened when I'm out and have only cellular, but still a good signal. The other people in group chats are spread across numerous different carriers. None of them have reported this. The usual phone troubleshooting steps (quit the Messages application, restart the phone, etc) do absolutely nothing. I checked the activity logs in my TMobile account. The text messages in question all came through at the same time according to the logs. It looks like it's somehow getting delayed inside of TMobile's system. I've missed some texts due to this that were relatively time-sensitive. I don't think I need to express my frustration at something as old and dead-simple as SMS/MMS getting screwed up like this. It also doesn't help my frustration when the browser based Places/Topics Browser is hopelessly broken and the page I'm using to write this keeps auto-scrolling down when I interact with a number of elements on the page.
DIGITS - Save or export text threads
Is it possible to save, export, or archive text threads? Some of my text threads are very long and DIGITS is having a hard time loading the conversation on the web, the computer, and my phone. I would like to save it down to a file or something and then delete the thread so everything loads faster. Is this possible? Thanks
Text Messages that come delayed for up to 4 days or Not At all.
Hi We have a Samsung A32 5g (pervious issued phone was an A22) and anGalaxy S21 Ultra 5G. T-Mobile Corporate (CS) sent us to the store to get (free) new sim cards due to an ongoing issue with our phones due to the INABILITY to send and receive on time text messages since before Aug 2021,(when I had an A22) This is only with text messages. This happens when I have a good signal and a Wi-Fi connection in my house, but it has also happened when I'm out and have only cell signal with GREAT SIGNAL. We have tried it with other carriers with people, and it still doesn’t work all the time. The usual phone troubleshooting steps (quitting the Messages application, restartingthe phones,hard resets, brand new phones, even different messaging apps) do absolutely nothing. I should add FaceBook messenger works, but meh. We checked the activity logs in ourT-Mobile account, and the read, delivered, and sent, in the APP it self. which doesn't always work. It’s been confirmed many times now thatT-Mobilesees the delays and missed messages. To fix this problem we got a free sim card at the store. (we have done all the technical work with T-Mobile Tech Support at the 1st, 2nd, and 3rd tier Levels, AND having them E-mail the Engineers 2 times.) Which we NEVER received any information back about. In fact they closed the trouble ticket and marked it as resolved! I had to ask about it.We are 16+ year customers and I am no longer recommending T-Mobile to our friends and Family. UNFORTUNATLEY for them, T-Mobile’sCorporate Store tried to give him 3 different sim cards and after THEM calling corporate, it got the PHONE basically bricked, and unusable after TRYING too many times. Got him Flagged by the FRAUD DEPARTMENT. Told him he would have to wait an hour for it to come back to working. FOUR HOURS LATER, it's not working still. So on call to the Call to CS. SoIwas on the phone with then for 1 hour and 56 mins to tell me the FRAUD department does ONLY emails and it wouldtake 24-48 hours for them to get a response, for them to call me and TRUST that them after everything. There is no number and no transfer ability for customers or CS to call them. So no phone for 24-48 hours? After we have been taking our time patience, and gasoline to fix this issue. This is a Corporate Store that LET him leave the store without fixing their mistake. I will be filing a report on the store with T-Mobile, Because you let a customer leave without fixing his problem and making it worse. This should have been simple. I should also mention he went back and forth to the store TWICE to resolve this issue. starting at 10am, on 3/19/22. We do not feel we where given the attention, dedication, and service that we deserve as customers, let alone people. This may end up with us ending our history with T-Mobile as Customers. 16 years of loyalty to end up this way.Text message logs no longer available to view
For the past few weeks I have only been able to view my call logs. There is no longer an option to see text logs. Why did this happen and how can I request text logs for the past year? Yes, I know I can only get text details for the numbers, date, time and location...not theactual messages.
Cant receive text messages for 72+ hours
I am at the end of my rope and hoping someone has a miraculous solution. I have been unable to receive text messages from anyone except my daughter (who is on the same account - i am android she is iOS) for 72+ hours. Everyone can receive from me. My business has literally come to a stand still because I am unable to login to most of my systems asthey require a text code and I am not receiving any. This ALSO means I can't access my MySprint account because that too requires text message verification Below is what I have done / tried and NONEof these have fixed the issue On the phone 1. it's a 3 month old galaxy s21 ultra 2. reset network setting 3. all apps and software up to date 4. clear cache 5. delete messages 6. wifi on, wifi off, airplane mode on amd off 7. manually select different network 8. power off and / reatart 100+ times during each of the above steps 9. remove SIM card make sure everything is clean, put SIM card back 10. finally gave up and do a complete factory reset on phone - NOTE TO ANYONE WHO DOES THIS: I can't restore my data from backup because guess what it requires for verification?? yep text message verification Contacting Support In between doing all of the above I have spent countless hours in chats and calls with support and that includes the below: 1. contacted support 8 different times, waited on hold over 5+ hours so far, told issue would be resolved 2. 1st level support resets network on their end 3. asked to restart phone, restart go back in queue for support 4. escalated to level 2 - they can't fix it 5. escalated to level 3 and given case number 6. contact support after 24 hours asking what the status. they say case is closed. I say it's not fixed they say they reopen case 7. contact support after 48 hours said issue will be fixed withinnext 24 hours. ask how I am going to get an update on my case since I CANT RECEIVE TEXT MESSAGES and they say someone will call in by the AM or sooner with update 9. no one ever calls me with any update 10. contact support after 72 hours still not fixed Promised in every chat "we will resolve this" of which no one resolves and no answers are given I have been a sprint customer for nearly 10 years and ready to switch to another carrier no matter the cost because no one can seam to fix the issue. Please does someone else have any ideas or are you experiencing this?