Why T-Mobile still charged me after i paid payment arrangement before its due ?
Hi ! So, I setup a payment arrangement and then I paid the first,half before the due date and TMOBILE still charged me ? Does the company not understand that people are living paycheck-to-paycheck. Life happens ! Having a phone is mandatory in today's world because every service demands it ? ANYWAYS!!! I did call customer service and the rep said " it's best not to make partial payments /pay anything , if you set up a payment plan because the system will not cancel it. " And THEY DID NOT REFUND ME EITHER FOR THE DOUBLE CHARGE. They just applied it to what I owed. Mad slick . Then also, Even tho I put a block on TMOBILE they still somehow got around and finesse their way to double charge me. I remember when , any payment made would cancel a payment arrangement.
This is BS
This is BS that TMobile took away charging the account for third party apps. I constantly play Hogwarts on my cell phone and now I can't purchase items in the game and have it billed to tmobile to pay for it on my next bill. I'm on disability and by the time I pay all my bills and get things for my daughter like doctors appt and food and clothes my money is gone. So charging it to my bill with a cap of 50 or 100 dollars I think it was to be added to my bill let me play the game and pay it on my bill the next time my bill came out... and they just removed that feature with no explanation or warning... I had to do a deep dive on the website to find out and it wasn't even on the website I had to find out on a forum page... this is ridiculous and should be reinstated immediately!
Resolution Advice Needed
I have been with tmobile since the Sprint merger. Prior to that I was with Sprint via nextel since early 2000's. I have had some good experiences but also some bad ones. Here more recently I have been having a hard time with customer service as it relates to a device replacement. After being out of the country with limited phone device use back in July and trouble shooting with techs upon my return in late July it was disclosed that my device had a update network issue and would need to be replaced with a new furnished device. When I recieved this replacemeny device there was no return label in the box. Nor was I provided return instructions prior. I recently recieved a bill for a "un-returned device" 1400 bucks. The first communication about this un-returned device was initiated by me calling to learn what this exorbitant cost was related to. Only to learn that it was for the damaged device. After repeated explanation that I was unaware and have no problem returning the device as it is not in use as it does not have network service, I was instructed the window has passed and we cannot help. After asking for this issue to be escalated I have been promised to call backs that have not occurred. I'm consistently having to call back and follow-up about the issue.Only to be promised another call back and advised that there will likely be no resolution to remove the cost of the device. When asked for executive relations contact I am told there is no one else I can talk to but I can write corporate. This is a very befuddling experience. All I am looking for is reasonable understanding that there was a lack of communication via customer service and ignorance of knowledge on my part. What can I do?
T-mobile lying to to customers
T-Mobile is lying to customers! I’ve been with T-Mobile for over 10 years w/business plan. I recently called to check for an upgrade and offered two new iPhone 16 pro for free w/trade in and delivered overnight while keeping my plan rate for $115. a week later, the agent apologized and eventually, I got the new device and + a $290 monthly bill 2 days later, when calling to customer service and sent them proof from this agent about my plan upgrade, they stated via email that this would be my rate plan, they refuse to honor it and says “they will treat this as a disciplinary process” while still trying to charge me three times the plan I offered. They left me no choice but to return the new iPhone, cancel all four lines, and look for another carrier. This is not the first time T-Mobile agents have lied over the phone, and the billing charge seems different - this is why I asked for a written cost by email, and even then, they can’t honor their word, so goodbye, T-Mobile. I feel bothered when you waste 3 hours over the phone and plenty of my energy!
