Why T-Mobile still charged me after i paid payment arrangement before its due ?
Hi ! So, I setup a payment arrangement and then I paid the first,half before the due date and TMOBILE still charged me ? Does the company not understand that people are living paycheck-to-paycheck. Life happens ! Having a phone is mandatory in today's world because every service demands it ? ANYWAYS!!! I did call customer service and the repsaid " it's best not to make partial payments /pay anything , if you set up a payment plan because the system will not cancel it. " And THEY DID NOT REFUND ME EITHER FOR THE DOUBLE CHARGE. They just applied it to what I owed. Mad slick . Then also, Even tho I put a block on TMOBILE they still somehow got around and finesse their way to double charge me. I remember when , any payment made would cancel a payment arrangement.
Is there a longer payment plan available?
Hello before in 2018/2019 before Covid 19 there was a payment plan that allowed me to pay over 6 months the balance I owed. I am being told that this isn't offered no longer. I have been a customer for 12 years with a good standing on my account. The everyday person has more than 1 hardship throughout their life; so long as the account is good stabding why couldn't one continue to use the hardship plan?
