long_distance
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International rates over WiFi calling
Hi, I’m very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi calls are billed at 0.20$ per minute to most countries. But I’ve been now billed over $200 (over 3.00$ per minute) for one call to a Netherlands mobile and a second call to a Switzerland landline. How is this possible? If the policy on the website is incorrect, it should be fixed. I would also ask to be reimbursed for these two calls as the policy was misleading (I would have called from another phone had I not already read the policy and been assured the rate would be 0.20$ per minute. text and link below: l If you have a T-Mobile ONE or Simple Choice rate plan: From any Simple Global country to any other country are $0.20/min (same as cellular). From non-Simple Global countries to other countries are charged at World Class rates. Wi-Fi Calling How do I get this resolved? The customer care people I’ve spoken to can’t figure out what I’m talking about. LauraSolved32KViews0likes28Comments