Keep and Switch problems
a couple of months ago i made the switch over from Verizon. i was told i would get gift cards and to watch my email. I never saw anything. then i figured out the online site. All three of my keep and switch rebates were denied. Well now i have Verizon wanting $1800 from me and threatening me with collections. My issue is that a T-Mobile store employee did the paperwork and submitted everything needed. no one will help me quickly resolve the issues. what do i do now?
Switch and Save - Debit Card
Recently switched from Verizon to Tmobile. 5 total lines. We are waiting for the validation side of the Keep and Switch program. My question is - will the virtual pre-paid card only be used to pay back Verizon? or can I use it anywhere? so for example - Verizon charges me for the devices, they take the funds out of my account, I use the pre-paid Mastercards anywhere I like. Or do I have to use the prepaid card and contact Verizon to pay?why doesn't T-mobile comply with CTIA code?
After my one year uphill battle with T-Mobile customer service, I have decided to contact someone at the corporate office. While trying to find out who to contact concerning all the lies I was told to get me to switch carriers I found a document from CTIA called "Consumer Code for Wireless Service and saw that in my experience with T-MOBILE they violated everything in code 1 through 7 and possibly code 12 yey I'm expected to keep paying my constantly increasing bill for a duration of 2 years for a contract that I unknowingly entered into by one if their lying sales representatives. Code one states that T-MOBILE is to disclose to the consumer" if a fixed-term contract is required and it's duration". I was just told one of my lines gets a free phone. I was also lied to about having service. When I gave the sales rep an address that I spend half the week at I was told "yes! That area has excellent 5G service" . I do not have any service at all in that area or 80% of my drive to that area. This is a violation of code 2. It was several months later after me calling atleast once a week (sometimes more depending if I had service or not) that it was confirmed by customer service that there is no service in that area but I wS in a 2 year contract and since I didn't cancel within 14 days of signing up I am stuck unless I come up with approximately $1000 to pay for the phone. They wouldn't even let me return the phone to get out of the contract. I've never seen this contract. Everything was done over the phone and the liar didn't disclose that information. I wonder if the contract states that T-MOBILE has to provide service for that contract to be valid? I was told lie after lie for months about not having service and I wonder if customer service is coached into telling these lies because I was either told the towers were down until Feb 17 and, ironically, they just so happened to be down in every town I had to drive through. After Feb 17 came and went and I still had no service I was told work began on the towers Feb 17 or I was told (after giving the address) I don't know why you can't use your phone, we are showing excellent 5g coverage in that are. Lie, lie, lie. To add insult to injury, I was told I'd receive a discount because I told the sales rep I was a nurse. I even questioned him saying " nobody ever recognizes nurse and gives us discounts" and his exact words were "well here at T-MOBILE we do". LIE.. I sent in my nursing license verification and for several months I paid around $150 for 3 lines and home internet then my bill shot up to well over $200 and I was told "sorry, nursed do not get discounted rates" and when I'd tell him what I was told they would honor the price I was quotes and they would, until the next bill. My phone bill continues to increase even after dropping a line. I wasn't receiving a discount for 3 lines so it should've gone down but it went up. My bill increased prior to canceling the line which T-Mobile is supposed to tell you about changes in your bill to allow you to cancel. They also violated code 5 which is about disclosures in their advertising. I did the "Keep and switch" and wasn't told I only had 39 days from the day I sign up. Now mind you, the clock starts ticking before you receive new sim cards and before the previous carrier unlocks your phone after you pay it off then it takes a few months to get reimbursed with an online visa that nobody accepts. My question is why am I held accountable and TMobile is not. I am paying a now high price for a service I am not provided. I feel like if I am locked in a contract with them that I was unaware of they should at the very least honor the price I was promised and I feel like when the line was canceled my bill should've decreased further but all I get when I call is "I'm sorry you don't have service". One guy said "atleast you have service half the week"!!!!! I try to get the word out as much as I can about T-MOBILE and their dishonest business practices. I hope to get relief through arbitration or possibly the FCC.
Keep and Switch from US Cellular
Has anyone here done “Keep and Switch” from US Cellular? I recently switched to T Mobile combining home internet and 2 lines. I paid $400 to US Cell in order to pay off my Samsung Zflip3 which I was told is eligible for Keep and Switch rebates. I’ve submitted the proof of payment and service agreement to the T Mobile rebate center but it was denied. I was called and told I need to send the final bill from US Cell which is forthcoming. But my concern is that the bill from US Cell is not going to have what T Mobile needs! US Cell states, “The bill will show a payment for that amount, but it will not have the name of the phone on the bill. UScellular bills do not provide that information on bills. The bill showing how much was paid along with the Proof of Purchase, and a copy of the service agreement (I emailed you), will hopefully work. The service agreement doesn’t have the price but has the name of the phone.” I am confused! Why does this have to be so complicated? I’m worried what US Cellular shows in the final bill will NOT be what T Mobile needs for the rebate. My justification for switching cell service was mainly driven by them paying/rebating me the final money owed for that line. Please help!How do I redeem my Keep and Switch Prepaid Card?
I’ve called a few times to try and find out the answer but I keep getting the same answer which is “to wait for an email or text.” But my main question is, why am I told to go to the “promotions.t-mobile.com” site to check the status with the tracking ID when I’m always met with the “Start a New Submission” screen? There’s not a section on that page that allows me to track. Is everyone getting this error or is this something only certain people are expierencing?FAILURE of www.switch2t-mobile.com "Keep and Switch" defaults to "Carrier Freedom"
"Keep and Switch" link keeps defaulting back to “Carrier Freedom” Can the IT experts at T-Mobile fix this issue, as will not let me submit the promotion. I have tried all chrome, edge, and internet explorer. Same error occurs each time. “Sorry, you're not eligible for T-Mobile Carrier Freedom” is the error when selecting “Keep and Switch” www-switch2t-mobile-com"Eligibility" Problems with Keep and Switch promotion
I am having the following issue and I was wondering if anyone else has encountered the same problem: I switched from AT&T after checking that my current phone was eligible for the Keep and Switch promotion, paid off my phone (Samsung Galaxy Note10+ 4G), ported my number, kept all my receipts from when I paid off my phone, and I still get the message that “You do not have an eligible device to bring to T-Mobile, but you may still be eligible to purchase...” blah, blah, blah when I go to switch2t-mobile.com. Thing is, I DO have an eligible phone according to the website, even put in my IMEI number to make sure it was eligible for the promotion. I can’t even get to the point where I submit my documentation, receipts, screenshots, etc., it just punts me back to the error message page. I hope some of you have found a resolution to this problem, and that no one else is having it. I’ve spent way too many hours dealing with this.