Activation and Taxes based on Credit Limit?
There is currently a deal on the website that says iphone15 “on us” when you upgrade or already have a go5g plus plan and a trade-in device. However, when I tried to do the upgrade online, it’s showing a $650 down payment. When I asked customer service about this, I was told that “the charge is based on taxes and activation fees and my credit limit is low, so my down payment is higher.” Online it says the activation fee is $35, and the sales tax for this phone in my state would only be about $56, for a total of about $100-ish. I brought this to the attention of customer service and was told that mine is different because of my credit. But if the phone is free, why is there a down payment involved? I should only be paying the fee and taxes, not for the phone itself. I tried to keep asking questions but was told that they already explained it to me in detail and that is the basic Tmobile policy. I asked for them to send me the link to the policy or email it to me, but I got no response. Has anyone else experienced this? I am VERY confused why tax and an activation fee would be based on my credit limit.
why doesn't T-mobile comply with CTIA code?
After my one year uphill battle with T-Mobile customer service, I have decided to contact someone at the corporate office. While trying to find out who to contact concerning all the lies I was told to get me to switch carriers I found a document from CTIA called "Consumer Code for Wireless Service and saw that in my experience with T-MOBILE they violated everything in code 1 through 7 and possibly code 12 yey I'm expected to keep paying my constantly increasing bill for a duration of 2 years for a contract that I unknowingly entered into by one if their lying sales representatives. Code one states that T-MOBILE is to disclose to the consumer" if a fixed-term contract is required and it's duration". I was just told one of my lines gets a free phone. I was also lied to about having service. When I gave the sales rep an address that I spend half the week at I was told "yes! That area has excellent 5G service" . I do not have any service at all in that area or 80% of my drive to that area. This is a violation of code 2. It was several months later after me calling atleast once a week (sometimes more depending if I had service or not) that it was confirmed by customer service that there is no service in that area but I wS in a 2 year contract and since I didn't cancel within 14 days of signing up I am stuck unless I come up with approximately $1000 to pay for the phone. They wouldn't even let me return the phone to get out of the contract. I've never seen this contract. Everything was done over the phone and the liar didn't disclose that information. I wonder if the contract states that T-MOBILE has to provide service for that contract to be valid? I was told lie after lie for months about not having service and I wonder if customer service is coached into telling these lies because I was either told the towers were down until Feb 17 and, ironically, they just so happened to be down in every town I had to drive through. After Feb 17 came and went and I still had no service I was told work began on the towers Feb 17 or I was told (after giving the address) I don't know why you can't use your phone, we are showing excellent 5g coverage in that are. Lie, lie, lie. To add insult to injury, I was told I'd receive a discount because I told the sales rep I was a nurse. I even questioned him saying " nobody ever recognizes nurse and gives us discounts" and his exact words were "well here at T-MOBILE we do". LIE.. I sent in my nursing license verification and for several months I paid around $150 for 3 lines and home internet then my bill shot up to well over $200 and I was told "sorry, nursed do not get discounted rates" and when I'd tell him what I was told they would honor the price I was quotes and they would, until the next bill. My phone bill continues to increase even after dropping a line. I wasn't receiving a discount for 3 lines so it should've gone down but it went up. My bill increased prior to canceling the line which T-Mobile is supposed to tell you about changes in your bill to allow you to cancel. They also violated code 5 which is about disclosures in their advertising. I did the "Keep and switch" and wasn't told I only had 39 days from the day I sign up. Now mind you, the clock starts ticking before you receive new sim cards and before the previous carrier unlocks your phone after you pay it off then it takes a few months to get reimbursed with an online visa that nobody accepts. My question is why am I held accountable and TMobile is not. I am paying a now high price for a service I am not provided. I feel like if I am locked in a contract with them that I was unaware of they should at the very least honor the price I was promised and I feel like when the line was canceled my bill should've decreased further but all I get when I call is "I'm sorry you don't have service". One guy said "atleast you have service half the week"!!!!! I try to get the word out as much as I can about T-MOBILE and their dishonest business practices. I hope to get relief through arbitration or possibly the FCC.
Unable to remove add-on from online order
Hi, I have been trying to add a new line to my account by purchasing a new phone online. I am on an old Simple Choice plan. The issue is there is an add-on which says SC Data 6GB & SMHS for $15/mo that shows up before placing the order and there is no option to remove that add-on. Any idea how to remove this add-on before placing the order? ThanksDon't get bait-and-switch by T-mobile reps calling you offering you free stuff
On 3/23/23, I got a call from a T-mobile rep telling me that they have this great offer for a free line because I've been a long time loyal customer with T-mobile. In addition to this "free line", I would also get a "free phone". He listed all the free phone options for me and the best one to me was the galaxy s23. He then proceeded to tell me not be alarm by the service agreement showing there's $800 charge for the phone in the service agreement, since this will be credited out on my monthly bill for the duration of 24 months (as long as I stay with tmobile and this plan of course). I'm like sure, this all sounds good to me. I'll take a free line and free phone, I mean who wouldn't? "Gee, T-mobile really knows how to treat their loyal customer" or so I THOUGHT! Fast forward to the next billing cycle, "what is this? how come the line doesn't look free and there's no discount associated with the s23 I received?" I called T-mobile and the first rep was not helpful at all so I asked to speak to someone above her. She insisted that they would tell me the same thing, as in, I'm SOL and there's nothing the next person can do to help me. I persisted and she eventually transferred me to an Account Manager. He was super helpful and was able to get the additional phone line charge off of my plan. However, the way he explained the situation, I thought he also took care of the phone as well. Well he didn't. I called back because I didn't see that change on my bill and the rep I spoke to said, "no worries, these changes will take at least 1 billing cycle to see, but you'll get your credit eventually" (I'm paraphrasing). Well, it turns out, the only thing that happened is they applied 50% off offer on it, NOT FREE. So I'm repeatedly being misled by one person after another. I called back once again to asked them what's going on. Ultimately talked to a supervisor/someone higher up and he just apologized and said there's nothing he or "leadership" (his word) can do systematically. So basically T-mobile admitted they made a mistake, misrepresented an offer, screw me over so they can charge me more monthly for next 24 months, and told me "sorry you're SOL" (again paraphrasing). Don't get me wrong, each rep I talked to were nice and lovely people, and in some instances did help me. However, as an overall business, I think there's an ethical failure when you're allowed to just bait-n-switch a loyal customer with no consequences or remedy for the situation. I don't want to assume that this is some sort of new tactic they used to increase the monthly bills (maybe I'm the ONLY person dumb enough to take this offer), but BE WARE if T-mobile call you and offer something that's too good to be true. I am stuck with them for 20+ more months, but definitely will need to re-evaluate other options afterwards. I am highly disappointed this is the treatment I get for being a loyal customer.