death_in_the_family
1 Topic
Change of responsibility
My cell was placed back on block, I was first placed on block Nov 23 after my gma passed and the account was closed. After the woman started me a new number my phone worked for up to a month until it was blocked again due to no payments being made. She then confirmed that she transferred the remaining balance over, I still have all the confirmation emails. I was aware that we had got everything together in December (December 22, 2017) but it seems to have been some type of miscommunication & I do not understand. The woman I spoke with told me that at that moment in December that I only owed $129 more dollars on my phone till I upgrade and she guaranteed that. She transferred me over and now the people in the store are saying that my change of responsibility wasn’t complete. There was no mistake on my end and I feel as if I am not being tended to properly. Only options they are giving me is to start all the way over with financing a new phone or trying to make a payment on the prior plan in the case of my grandmother passing. Even on my grandmothers bill I have been paying on my phone phone down and starting over would be a complete waste of money. Can I please get some type of assistance.Solved2.5KViews0likes2Comments