Billing issue after porting
Hi folks, I ported my two phone lines out of T-Mobile around April 23 (This was due to one of them having a busted Caller ID where everyone I call, including family, would see the number as having a blocked Caller ID, this was never fixed after repeated calls and attempts over months) After porting, I received what I assumed was a final bill of negative $91.18 around May 11 (T-Mobile says they don’t pro-rate cancellations, but for some reason they did here) because of course T-Mobile bills for the following month, so I already paid for service ahead of time between April 12 and May 11 Then I get a direct debit attempt on my bank account for $178.19, for what, I don’t know, because I just got a bill for negative $91.18, meaning T-Mobile would owe me a check; seems like a mistake to me, so I reject the debit attempt, presumably this was for the billing cycle beginning May 12, and I didn’t have any active service I should be paying for Today, June 21, I get a collections notice and a bill in the mail for $119.01, which is $178.19, minus $91.18, plus a $25 returned payment fee, and a $7 late fee I call T-Mobile to explain all this, I’m told that the $178.19 was because I didn’t cancel my watch lines (!!) I explained that watch lines do not work without a parent phone line, and my watches lost their data plans on April 23 when I ported my numbers out I asked the customer support agent if she saw any usage on the watches at all, she said there was none, not even one kilobyte of data, no calls, nothing I asked what the watch lines cost, I was told they were $10 a month So, I asked how exactly I was being charged $178.19 from May 12 forward when I didn’t have any voice lines, and no usage or functionality on watch lines, and the only answer I received was that I failed to cancel the watch lines when I ported out my voice lines, despite the fact that they appeared as canceled on my watches On my current bill my plans show up as $0, equipment $0, services $0, but that the price of my connected devices increased by $2 a month So, why is T-Mobile insisting that I owe them $119.01? The customer service agent asked me, “what are you willing to pay?” And I said zero because I haven’t yet heard of anything that makes sense from her, and I didn’t use any service with T-Mobile after April 23. Even if they wanted to charge me for two watches, that’s somewhere between $10 and $25 per line, so, $20 to $50? They refused to wipe out the bill, but “cancelled” my service finally so I wouldn’t be billed more.cancellation, now debt collection
If there is anyone that actually cares about doing their job on this forum I need some assistance. I canceled my policy months ago. When I canceled, I paid off my last billed and all devices. When I went into the store to cancel, the guy assisting me didn't cancel my digits line as requested. I haven't used the line or the device attached to that line in over a year. I was told by the representative on the phone they would get the bill erased since I had the lines canceled and hadn't used the devices even before I canceled the lines. Now they wanna send the bill to collections.
Not able to cancel t-mobile home internet nor turn in router anywhere.
I just got a ride to local t-mobile store to turn in my t-mobile home internet gateway and cancel my account. they refused to take the gateway and said they do not do this kind of thing. only what they sell in the store. told me to call 611 and have them send me a ups label to send it back to them. So i called 611 they can not cancel my account nor send me a ups label to send my gateway back. But i have to take it to the local retail store to cancel my account and turn it in. what kind of circular logic is this? both are refusing to cancel my service and take the gateway. now i’m stuck with a gateway and no way to terminate my account which i’m sure they’ll keep billing till end of eternity. And my account for home internet, sounds like from the many csr’s i’ve talked to is horribly messed up. no changes can be made to it either by me or them. And the home internet is a separate account from my t-mobile phone account which is making this much worse and confusing to the csr’s. I’ve tried to be very patient with the csr’s and retail store, but enough is enough. someone needs to step up and fix this. i’ve tried several csr’s they sound confused on what to do. no email or chat really hurts. someone needs to figure something out. hate to have to put a block payment to t-mobile on my bank account due to unending billing.
