T-Mobile Stealing from Me
I tried T-Mobile home internet service and added 2 lines. Did not work well at all. I changed all to a competitor a few days after, I get good service now. The local T-Mobile store staff were great, they said I could try the internet for 15-day trial period. When I called T-Mobile after I cancelled, they said I had to pay a full month for the internet and the phone lines I dropped within a few days. T-Mobile is trying to steal from me! I talked to Mike, Agent ID# 1247262, a supervisor. Not very helpful, although he agreed to waive the fee for the home internet, after much discussion. Why so hard to waive the fee? He initially said he could not get into my account if I did not know my PIN. Really? He apologized for him saying he could not help me initially. I went back to the store, told them about my conversations, they were not happy that corporate T-Mobile would do this to me. The said they are getting conflicting messages from corporate. A lot of ex-pats depend on T-Mobile in Mexico, we need the good service down there on a competitive basis. Only two decent US providers down there. I can’t recommend T-Mobile with this issue.