Sprint/T-Mobile Lease Breach of Contract
I am writing this to bring light to something I haven't seen being discussed and that I haven't received any resopution for. My issue is with Sprints "Flex Lease". The options for the Flex lease that I agreed to and as listed in my contracts are: - All options are for after you pay 18mo payments* 1. Pay remaining "purchase amount" once 18mo is up which typically is the amount of 6 more payments in one lump sum to "own" the device. 2. Pay the purchase amount after the 18mo is up but pay it by making 6 more monthly payments to own device. 3. Trade in the device and get another one (i.e. upgrade.) 4. Trade in device and cancel the line. 5. Do nothing and continue to pay a "lease charge" which is basically a full monthly device payment (no credits or promotional prices you might have paid for the 18mo) of which none of this goes towards purchasing/owning the phone. Once my leases were up on two of my lines, I went to select the 6 monthly payments to ownthe device as my contract stipulates. However, I noticed this was no longer an option. Instead, they have a 9 monthly payments option. I was confused so I downloaded my signed contracts (thanks for storing them for me) from my account and of course I was right, it says 6mo is an option yet not available to me. I went in chat and asked them to switch it to 6mo option but of course they tried and said they can only do 9mo option. Now I understand they changed all of the amounts so in the end 9 payments totals the same as what my contract says for 6 payments which totals the purchase amount but that isn't my issue. Now they might get unsuspecting users to stay with them an additional 3mo if they are planning to leave not realizing their contracts were for 6mo. I understand you can pay a little more each month towards the device and still pay it off in 6mo (customer service tried pulling both of these on me after hours and multiple days trying to explain my issue with it) but that is not my point. My issue is that my contracts clearly state my options to choose at the end of my lease but tmo/spr decided they would change that agreement and remove that option by making it 9mo instead of 6. To me, that is a breach of contract. We agreed to the options and signed an agreement and yet those options are no longer available. On the same note, I guarantee if a customer tried to change the agreement for any reason they would tell the customer to "look at your contract" or "you agreed to it in your contract" yet when I try calling them out for changing our agreement and tell them to "look at the contract" they (customer service reps) agree that it is 6mo but still proceed to tell me the options that currently exist and do nothing about it. I have 2 devices I pay upwards of 50+ dollars a month for going on 7mo now to "rent" the phones and have raised these concerns multiple times during the past 7mo to no avail. I have asked for them to refund those "rent" payments and scratch it off as I own the devices due to their breach of contract but instead of them looking into it or escalating it they try to offer me to trade them in and upgrade? That is pretty much an insult at this point. I have even threatened legal action and yet they still dont care. Lately they either leave the chat (similar to hanging up on someone) or provide me with random numbers guaranteeing they will help me which ends up being just a regular customer service number or to some random department who tells me they have no idea why they gave me the number as they don't even remotely handle those situations who then direct me back to where I started. Has anyone else had this problem? I suggest you all go through any agreements you have and ensure they havent tried to pull a fast one on you and change your agreements without your knowledge or consent.
How do I check if my account was in the breach?
T-mobile recently announced a data breach and right about that time all of my information attached to my account had significant amounts of intrusion. It took me over a week to move everything over to a new secure email address. With my email they got access to a lot of my other accounts and with the combination of my credit card information and email they were able to intrude my credit card's account and attempted to redeem my rewards on a bunch of Victoria's Secret gift cards. I'm very sure this is a result of their data breach, I haven't done much with my email and that credit card was relatively new. Is there some way to verify if my personal information was breached?
Fraud
So, as i am on the phone with Tmobile cust. service as i get texts about more new purchases, which was i was calling. Fraud happening in real time. Rep said it was inside of a store. They would have had to had my phone numbers, ID AND my PIN in store. They even used my saved payment method to bring my bill up to date (due that day). Didn't think you could do that in store? Do they have app passwords too???? Tell me how they did that without ALL of my personal info? Also, tell me why i have not heard back from the fraud department for 4 days when i was supposed to receive a call yesterday? Tell me the truth about what was stolen, cause 3 times in 2 years, big red is looking awfully good at this point. 7 years and this is how you treat a customer?