Can someone explain "Updated Terms and Conditions will take place May 15, 2023" in plain English?
Okay, so I read the summary about these changes, which include things like: “Most notably, the changes: Include additional details about our informal dispute resolution process, including what information need to be included in the Notice of Dispute to begin that process. - Is this “informal dispute resolution process” customer friendly or is it a bureaucratic nightmare where you can’t win? And: “Provide more details about, and in some cases changes to, the rules and process governing any arbitration between us, including how the arbitrator is selected and what the arbitrator is permitted to do, our respective responsibilities for the payment of arbitration filing fees, and the relief that the arbitrator may grant.” - Okay, what are the important details? Will the arbitrator be more biased against the customer? “Your account may still incur charges (that you are responsible for) while suspended and if your Service is reinstated, you may be charged for the reconnection.” - This sounds bad. How bad is it? I don’t know how to make heads or tails of all this vague information and I don’t have time to read into all the fine print. From a third party perspective, are these changes in the terms and conditions a negative change, a positive change, a mix of both, or is it all largely irrelevant? What are the things I need to know as a T-Mobile customer?
Any experience with legal arbitration with T-Mobile over their not honoring written contract?
I contracted with T-Mobile for four lines with the Magenta Max program for a total of $150/month and they have verified the contract. They now say it was a mistake on their end and that it should have been a higher price. They have worked with me a few months but now say they will not come down to this price even though they have the contract and agree its there. Talking to supervisor did not help. Does anyone have experience using the legal arbitration that we all “agree” to (no choice, of course) with T-Mobile? Any pointers? Thanks.