Forum Discussion

Gldstwmn's avatar
Gldstwmn
Network Novice
9 months ago

double billed by autopay

I have used auto pay on and off . In April I signed back up with autopay. 

I received a text message in May saying my autopay went through for 108.90

My plan is 50$ month I always end up paying 54.45 with taxes ETC .

 54.45 x 2 =108.90 so I I texted customer service and we all know how that goes, FOR OVER AN HOUR. 

Then I called customer service and we all know how that goes. THREE DIFFERENT PEOPLE OVER 3 HOURS. 

I was told that I could not get that money back until I paid again that day. 

So you double billed me, you won't give me that money back until I pay you another $54.45.?

I got on the website and unenrolled in autopay. Then I paid the $54.45 total. 

Then I disputed it with my bank. 

I just was looking at my bank account two days ago and it has been credited back to T-Mobile. 

I want my money back. I have paid every month. Including the one that I was double billed for. 

I don't know what to do anymore. I'm definitely not GIVING TMobile $108.90 for free. 

​​​​​​

They used to email me when I would make a payment and now they don't. It literally says on my receipt that they have sent a email to my email but no they have not.

autopay
overcharge
  • thutson's avatar
    thutson
    Network Novice
    27 days ago

    I moved a line from PrePay to my Post paid acct.  They kept charging that line on my credit card for 5mos (it was moved to Post Pay and immediately started charging there).  They promised 2xs to refund.  Last phone call - 5hrs & 46mins in length - they are denying the refund because their records show the autopay was suspended.  I have that msg also, but I also have credit card statements to show they continued to charge for another 5mos.  A rep said to submit a claim thru the "Missing Payment Info Form" and I'd get a resolution in 72 hrs.  I filed the claim, complete with all supporting documentation that they kept charging.  It's been a week, and still no resolution.  I've been on hold now for 45mins waiting to speak to someone.

    If I don't get resolution now, any suggestions on how to get a refund?  I'm so ticked off about this, my only next step is to file a case against them in Small Claims court.  Total mistake on their end, but I want my $375 back.  Totally unacceptable.