WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??

Oh man can I reply to this ( but they usually remove it like Manny of the call complaints )  I have proof of what I am writing. They misepresent: saying supervisor, technical support rep yet the last techsupport rep i spoke to did not know what I.P. means humm🤔 and do not notate reason of call very well if at all. Luckly I have. The reason they have such a good sscore for "Outsourcing " is for not actually fixing, or resolving or even replying in a written statement as for the reason of the call and selecting the opprion of problem solved never would I think the FCC give a corporation a license to be communication corporation that CAN NOT reply to its customers in writing ( this is how they hide the proof of failures to comply) 

 PS I found thier security leaks way before the class action suit, tried to help secure my privacy identy then after the way that center conducts business they should be re-sued. Fired and jobs brought back to the 🇺🇸. 

   PS this call center problem has happened on 8 different american compines that ALL outsource to this center. I could name them but I am in litigation against all 8 very well know companies.