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Covid-19 fees and interruptions
I see that other carriers are suspending service interruptions and waiving late fees. Why is it that T-mobile is the only carrier that not only shut off our service during this pandemic crisis wh...
Hey all! We're locking this thread. Please use Questions on COVID-19? for all questions related to our COVID-19 response. We don't have access to your account in Community, so for questions on your bill we recommend contacting us on Social Media or over the phone. And I think you can message us through the T-Mobile app still.
I have the unlimited call, data, and text plans. They still disconnected our service and charged late fees and the per line reconnect fees. What makes matters worse is that according to one of your article links, they are not supposed to be doing this. So, what I take away from this is either I don't matter to them or they are going back on their pledge to not perform these types of actions. This will be the main reason I leave T-mobile.
