Forum Discussion

sytyguy's avatar
sytyguy
Network Novice
4 years ago
Solved

Payoff of former carrier's bill

After I ported over from my previous carrier, isn’t T-Mobile supposed to payoff the amount due from that carrier? When and how does that happen?
  • gramps28's avatar
    4 years ago
    sytyguy wrote:

    After I ported over from my previous carrier, isn’t T-Mobile supposed to payoff the amount due from that carrier? When and how does that happen?

    Once you complete the forms Tmobile will issue you a prepaid debit card in 6 to 8 weeks but you still need to pay your final bill from previous carrier.