Forum Discussion

Ldmoore's avatar
Ldmoore
Newbie Caller
3 years ago

Has anyone elses T-Mobile internet service gone to sh*t

For the last two months I've been battling with T-Mobile and their rude, lying, and useless Customer service team to get my internet speeds up since it has dwindled from around 40-50 Mbps to asking speed of a whole 5 Mbps, constantly being told it work itself out in a Month yes a MONTH! Two weeks later I'm down to 1-2 Mbps, come this week I'm now at 0.55 Mbps. Is this happening with anyone else? Did u find a solution? Could now I'm currently being charged $70 a month now to basically only be able to scroll social media and check emails. 

  • Handyman's avatar
    Handyman
    Transmission Trainee

    Hi… I've had great luck using the online chat feature on Facebook messenger.  Here is a link to the TMo account. Click on the chat with rep box and then keep them in your chat history. 

    https://www.facebook.com/TMobile/

    My experience is that they've been very responsive and thorough.

     

    Best wishes,

    Mike