Forum Discussion
Free phone bullcrap
I have been a Sprint (now T-Mobile) customer for 23 years. I have never had a contract. I DO NOT LIKE CONTRACTS.
I am not happy with the transition to 5G that causes the phone I personally paid for to be worthless. So I am terminating my relationship with the company.
Although you are offering a so-called free phone it has strings attached. I do not like this tactic. It is NOT REALLY free I understand. Credits are taken out for 24 months until the phone is paid for. THAT AMOUNTS TO A CONTRACT. If one terminates, one has to pay for the phone.
If you are going to provide a phone it should be free with NO STRINGS ATTACHED, especially after a customer has been with the company 23 years. One would think that a low budget phone could REALLY be provided for free, especially to a long tern customer
This tactic that is supposed to keep me with the company has the OPPOSITE effect and has prompted me to terminate this relationship.
I used to be a CFO at a law firm and I certainly know what a financing plan is. Part of my payment is allocated toward paying the cost of the phone over a 24 month period. If I default and pull out (stop making payments), the remaining balance is due. That’s a contract, a financing plan.
Don’t fool customers by indicating the phone is free. Honesty is the best policy.
Yeah, I got roped into that and the phone is garbage. My mom‘s been through two of them and they still don’t work right but did they give me any credit on my bill? Nope, even though I have to call every month because my bill screwed up because one of T-Mobile‘s employees messed something up on my account a year ago And of course I have to pay for it and now we have to pay for a phone that was supposed to be free
