Forum Discussion
Certified TMobile customer service forwarded me to a scam call center (twice)
I originally was a tmobile customer 6 years ago but switched back and I have unsuccessfully recovered my account which had my current email and current cell number attached to it. I switched to googl...
One way I connected was via 611, I talked to a representative and then transferred.
The second time I was on the mobile website and selected ‘chat’ with support and it used Messages on the iPhone. I chatted with a representative and then they transferred me the same way.
While, I don’t care if I got my original logins to my old account back or not - the fact it was so easy to get transferred to scammers who asked for my password is crazy. I almost compromised my whole new account with no way to get back in because I everything was through the proper channels.
