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Solved
billing dispute
I used the warranty on my phone to replace it. i have the new replacement and shipped the defective phone with the UPS label and box that Tmobile provided. I have UPS confirmation that the phone was ...
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help.
This is basically a user to user forum with some tmobile moderation that don't have account access so you need to call or use messenger on one of tmobile's social media platforms to see if they can help you.
