[Skip to main content](https://www.t-mobile.com#content-main) [![T-Mobile for Government](https://www.t-mobile.com/content/dam/t-mobile/ntm/branding/icons/iconography/TMO-Logos-2021-149X30-TFG.svg)](https://www.t-mobile.com/business/government) [![T-Mobile for Government](https://www.t-mobile.com/content/dam/t-mobile/ntm/branding/icons/iconography/TMO-Logos-2021-149X30-TFG.svg)](https://www.t-mobile.com/business/government) Contact us [](https://www.t-mobile.com) 1. [Home](https://www.t-mobile.com/business) 2. [Government](https://www.t-mobile.com/business/government) 3. [State Local Government](https://www.t-mobile.com/business/government/state-local-government) 4. [Contracts](https://www.t-mobile.com/business/government/state-local-government/contracts) 5. New York CONTRACTS # State of New York T-Mobile products, services, and wireless solutions are available via contract with the State of New York Office of General Services (OGS). Contact us ## State of New York __OVERVIEW__ [Contract information](https://www.t-mobile.com#Contract) Our agreement with the NY Office of General Services. [Account management](https://www.t-mobile.com#account) Contact us to order through OGS. ## Using the power of technology to foster innovation in government. We’re helping the State of New York to discover cost-effective, high quality wireless, voice, data, and mobile solutions for first responders and government agencies. Watch the video , opens in a new window ## Using the power of technology to foster innovation in government. The Migration to Mobile Webinar ## CONTRACT INFORMATION ## Our agreement with the NY Office of General Services. ## Telecommunications Connectivity Services (TCS) LOT 3. Here’s the information you need to access our statewide contract: __Contract No. #PS68707__ Group 77017 Award 23100 __Term: 09/16/2019 - 09/15/2024.__ 5-year extension in increments deemed to be in the best interest of the State. Learn about eligibility requirements __T-Mobile is one of several contractors awarded to provide products, services, and wireless solutions via contract with the New York State Office of General Services (OGS).__ ## Telecommunications Connectivity Services (TCS) LOT 3. ## Eligibility requirements State Agencies are mandatorily required. Authorized Users must be listed on the OGS Contract User Verification List evidencing formal issuance of an OGS Customer ID#. If Authorized Users are not listed on the OGS Contract User Verification List and eligibility cannot be verified, Authorized Users must apply for eligibility through [OGS Customer Service](https://ogs.ny.gov/procurement/ogs-procurement-services-centralized-contract-eligibility-application?icid=TFB_TMO_P_21PSSLNY_M7I51TK3G3MYGXEBQ24197). *Application for Eligibility to Participate* __Learn more about OGS base contract and use guidelines.__ [Visit the website , opens in a new window](https://online.ogs.ny.gov/purchase/snt/awardnotes/7701723100can.htm?icid=TFB_TMO_P_21PSSLNY_UU2CBK0HL8151KVOK24196) ## ACCOUNT MANAGEMENT ## Contact us to order through OGS. ## Here are the ways you can contact us and order through OGS. - Contact Government Team of Experts for NY. Or contact Kareem Bradford, [kareem.bradford2@t-mobile.com](mailto:kareem.bradford2@t-mobile.com) Contact us [1-844-361-1310](tel:1-844-361-1310) - Contract Program Manager: [ContractAdministrationSupportSegmentOpts@T-Mobile.com](mailto:ContractAdministrationSupportSegmentOpts@T-Mobile.com) - [Visit the Order Portal](https://statelocalgov.tmorders.com/portal/) - [Visit the agency/contract website](https://online.ogs.ny.gov/purchase/snt/awardnotes/7701723100can.htm) - How to Use OGS [Learn more](https://online.ogs.ny.gov/purchase/snt/awardnotes/7701723100HowToUse.pdf) ### Got questions? - ### How do I make a username or cost center change? Simply visit [Login : T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal/) to make the change yourself. Or contact our Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310) (allow 24 hours for completion). - ### How do I make an ESN change (to an otherwise inactive device)? Simply visit [Login : T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal/) to make the change yourself. Or contact our Government Team of Experts at [1-844-361-1310](tel:1-844-361-1310). - ### How do I do an ESN swap (swap between two active devices)? Simply visit [Login : T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal/) to make the change yourself. Or contact our Government Team of Experts at [1-844-361-1310](tel:1-844-361-1310). - ### How do I check upgrade eligibility? Contact [](https://www.t-mobile.com)[Erik.Dollman1@T-Mobile.com](mailto:Erik.Dollman1@T-Mobile.com) or our Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ### How do I upgrade a device? Contact [Erik.Dollman1@T-Mobile.com](mailto:Erik.Dollman1@T-Mobile.com) or our Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ### How do I add a line? Contact [Erik.Dollman1@T-Mobile.com](mailto:Erik.Dollman1@T-Mobile.com) or our Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ### How do I change a mobile number? Contact [Erik.Dollman1@T-Mobile.com](mailto:Erik.Dollman1@T-Mobile.com) or our Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ### How do I suspend a line, or activate a suspended line? Simply visit [Login : T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal/) to do it yourself. Or contact [Erik.Dollman1@T-Mobile.com](mailto:Erik.Dollman1@T-Mobile.com) or our Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310) (please allow 24 hours for completion). - ### How do I disconnect a line? Contact your Dedicated Expert or [Erik.Dollman1@T-Mobile.com](mailto:Erik.Dollman1@T-Mobile.com) (please allow 24 hours for completion). - ### How do I reset my Portal password (forgot your password or the link does not work)? Call Portal Support at [1-800-307-0340](tel:1-800-307-0340) or email [tmobile@tmorders.com](mailto:tmobile@tmorders.com) and we’ll be happy to assist you. - ### How do I update authorized contacts on my account? Please contact your Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ### How do I reset my voicemail password? Simply visit [Login : T-Mobile Orders (tmorders.com)](https://statelocalgov.tmorders.com/portal/) to do it yourself. Or Contact your Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ### I suspect possible fraudulent activity on my account—what should I do? Please Contact your Dedicated Expert Team at [1-844-361-1310](tel:1-844-361-1310). - ### How can I get a report on unbilled usage? Simply visit [Dashboard - Log In (tmorders.com)](https://statelocalgov.tmorders.com/portal/) to download or print your report. Talk to a New York government expert today. 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