State of New York
Contract informationOur agreement with the NY Office of General Services.
Here’s the information you need to access our statewide contract:
Contract No. #PS68707
Term: 09/16/2019 - 09/15/2024.
5-year extension in increments deemed to be in the best interest of the State.
T-Mobile is one of several contractors awarded to provide products, services, and wireless solutions via contract with the New York State Office of General Services (OGS).
Account managementContact us to order through OGS.
Here are the ways you can contact us and order through OGS.
How do I make a username or cost center change?
How do I make an ESN change (to an otherwise inactive device)?
How do I do an ESN swap (swap between two active devices)?
How do I check upgrade eligibility?
How do I upgrade a device?
How do I add a line?
How do I change a mobile number?
How do I suspend a line, or activate a suspended line?
How do I disconnect a line?
Contact your Dedicated Expert or Erik.Dollman1@T-Mobile.com (please allow 24 hours for completion).
How do I reset my Portal password (forgot your password or the link does not work)?
How do I update authorized contacts on my account?
Please contact your Dedicated Expert Team at 1-844-361-1310.
How do I reset my voicemail password?
I suspect possible fraudulent activity on my account—what should I do?
Please Contact your Dedicated Expert Team at 1-844-361-1310.