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Our free Scam Shield ™ app gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all T-Mobile postpaid customers. 

 

What is T-Mobile Scam Shield?

T-Mobile Scam Shield is a free app available to all T-Mobile postpaid customers on Android & iOS.

  • Free and included features with T-Mobile Scam Shield
    • View the number of Scam Likely calls
    • Turn on Scam Block
    • Report telemarketer, fraud, and scam calls
    • Report unwanted or misidentified calls
    • Turn on inbound Caller ID
    • View your outbound Caller ID name
    • Allow specific numbers to always ring through
  • Premium Scam Shield features available for an additional charge
    • Block whole categories of calls, like Telemarketers or Political Solicitors
    • Blocked number lists are stored on network and automatically transfer to new devices
    • Perform a Reverse Number Lookup for unknown callers
    • Includes voicemail-to-text, providing voicemail transcripts in the Visual Voicemail app or via text.

Latest app versions

 
Android version – 4.5.2
 

Improvements

  • App stability improvements
  • Various bug fixes
 
iOS version – 2.11
 

Improvements:

  • Updated User Interface 
  • Enhanced accessibility 
  • Improved application response time 
  • Metro by T-Mobile customers now have full access

 

What you need to use it

  • T-Mobile Scam Shield app is available for Android 7.0 or higher and iOS 10.3 or higher devices.
  • A T-Mobile postpaid account. Not available for T-Mobile Prepaid.
  • Android only
    • You can start a free trial of the Scam Shield Premium.
    • At the end of the trial, you'll receive an option to subscribe for a monthly charge. 

 

How to use the app

See how the Scam Shield app works with a tutorial for Apple iOS devices and a tutorial for Android devices

 
Change settings (feature only) / view software version
 
  1. If you use a VPN or VPN app, turn it off while you get set up.
  2. Select the Scam Shield icon.
  3. Select the Settings icon in the bottom-right of the screen.
  4. From here, you can manage and view the following settings:
    • Software version: scroll down to the bottom to view current version.
    • My Account: Account type
    • Category Manager
      • Set what happens 'When blocking calls', such as sending the call to voicemail.
      • Caller category voicemail filter
      • Learn more
    • Caller ID Preferences
      • View your outbound Caller ID profile
      • Incoming Caller ID status
    • Verified Business Calls (Android only)
    • Notifications: Turn off or on notifications for:
      • A Scam likely call is blocked
      • A caller is blocked
      • A call category is sent to voicemail
    • Support: Report app or account issues
 
Block / unblock / allow callers
 

If you have a Dual SIM with eSIM device, you can only block, allow, or send numbers to voicemail on the primary active SIM or eSIM. To change information on a different line, make that SIM or eSIM primary and restart your device before opening the Scam Shield app.

 

Allow a number

  1. In the Scam Shield app, select the Activity tab. A call log appears.
  2. Select the name of a contact, then select Allow.

Manage existing rules

  1. In the Scam Shield app, select the Manage tab.
  2. Select BlockAllow, or Send to Voicemail to see the contacts on those lists.
  3. Select a contact to adjust how calls from that number are handled, or select + to add a new contact to the list.

Block a number / send to voicemail (Scam Shield Premium only)

  1. In the Scam Shield app, select the Activity tab. A call log appears.
  2. Select the name of a contact, then select either Block or More > Send to Voicemail.

Manage Call Categories (Scam Shield Premium only)

  1. In the Scam Shield app, select the Settings tab.
  2. Select Category Manager and choose the categories to send to voicemail.
 
Reverse number lookup (Scam Shield Premium only)
 
  1. In the Scam Shield app, select the Activity tab. A call log appears.
  2. Select Reverse number lookup, enter a number, then select Lookup number.
 
Upgrade to Scam Shield Premium
 

You must be the account holder or an authorized user to upgrade to Scam Shield Premium through the app. Upgrading to Scam Shield Premium will result in additional charges on your monthly bill.

  1. In the Scam Shield app, select Settings > My Account.
  2. Select Upgrade to Premium. Follow the on-screen steps to complete your subscription.

To unsubscribe:

  1. In the Scam Shield app, select Settings My Account.
  2. Choose Deactivate to downgrade to Scam Shield basic.
 
View caller details
 
  1. In the Scam Shield app, select the Activity tab. A call log appears.
  2. Choose a contact and select Details to view the following caller details. Some callers have more details if they have a WhitePages profile, like a business.
    • Name
    • Phone Number
    • City and State
    • Options to add to Allow list, Block caller, or Send to Voicemail
    • Report caller – allows you to report the caller as spam.
    • Spam likely indicator 
 
Report scam, spam, spoofed, and safe calls
 

From the app

  1. In the Scam Shield app, select the Activity tab. A call log appears.
  2. Select the number that needs to be reported, then select Report.
  3. Choose the best category that represents the type of call, then select Send Report.

From a web browser

  1. In a web browser, visit https://callreporting.t-mobile.com/.
  2. Fill out the form, then choose Review. Corrections are made within 48 hours of a verified request.
 
Report scam and spam texts
 

Follow the steps below to report spam or unwanted messages. You can find these steps in the Scam Shield app, under Settings > How to report spam text messages.

  1. Long press on message text and select Copy.
  2. Create a new message to 7726 (“SPAM”), paste the copied text, then Send.
 
Verified Business Calls (VBC)
 

Formerly Enhanced Caller Information, this Android-only feature lets you know what company is calling and why. You'll see the company name, their brand logo as a contact image, and the reason for the call. To turn this feature on or off, follow these steps:

  1. In the Scam Shield app on an Android device, choose Settings > Verified Business Calls.
  2. Select the toggle to turn it on or off. 
    • If prompted to enable contact permissions, select Go to Settings and enable the permissions. 
    • If you're turning off VBC and use the Visual Voicemail app, make sure to turn it off there too.

Experiencing problems with the app? Get help with app issues on Android or app issues on Apple.

 

FAQs

How can I make sure my own business’ calls are not blocked?

The free website https://calltransparency.com/ gives businesses the ability to register their business number(s) and name, so their calls to customers are recognized as legitimate.

I have a Prepaid account. Why isn’t the Scam Shield app working? 

The Scam Shield app does not support Prepaid accounts; however, you are eligible for free scam protection features such as Scam Block and Caller ID.

  • Enable Scam Block on Prepaid: Dial #662#
  • Enable Caller ID on Prepaid line: Dial #436#

Why did I get a message about Name ID? 

T-Mobile has migrated all the great features from Name ID into the Scam Shield app and has retired the Name ID version of the app. We encourage all of our Name ID customers to download the Scam Shield app. Download from the Google Play Store or download from the Apple App Store today to start enjoying the new UI and enhanced scam protections.  We no longer support previous versions of the Name lD app.   

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