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Our free Scam Shield ™ app, formerly Name ID, gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.

 

What is the T-Mobile Scam Shield app?

  • Scam Shield app does not require an add-on feature to work and is available for Android & iOS phone users.
  • Free and included with the T-Mobile Scam Shield app only:
    • View Caller ID Name
    • Caller ID opt-in
    • Turn on Scam Block
    • Report telemarketer, fraud, and scam calls
    • Scam block and Scam likely enabled
    • Report unwanted or misidentified calls
    • Allow specific numbers to always ring through
    • Turn on Scam Shield Premium feature (Subscription fee charged)

Latest app versions

 
Android version – 4.3.0.3378
 

Improvements

  • Redesigned user interface
  • Enhanced app accessibility
  • Improved the first-time use experience.

Fixes

Resolved some issues with specific devices

 
iOS version – 2.9 (713)
 

Improvements:

  • Redesigned user interface
  • Enhanced app accessibility
  • Improved the first-time use experience.

Fixes

  • Resolved issue preventing Dual-SIM devices from logging in.
  • Adding a number to a list now correctly removes it from other competing lists.

 

Why did I get a message about Name ID?

T-Mobile has migrated all the great features from Name ID into the Scam Shield app and Name ID is retired. If you still have Name ID installed on your phone, download Scam Shield from the app store and set it up now.

 

What you need to use it

  • T-Mobile Scam Shield app is available for Android Kit Kat (5.0) OS or higher and iOS 10 or higher phones.
  • A T-Mobile account.
  • Android only: You can start a free trial of the Scam Shield service
  • At the end of the trial, you'll receive an option to purchase a subscription to the service. If you agree, you get the full service and will be billed each month for it.

 

How to use the app

See how the Scam Shield app works with a simulator for Apple iOS and Android devices. 

 
Change settings (feature only) / view software version
 
  1. If you use a VPN or VPN app, turn it off while you get set up.
  2. Tap the Scam Shield icon.
  3. Tap the Settings icon in the bottom-right of the screen.
  4. From here, you can manage and view the following settings:
    • Software version: Scroll down to the bottom to view current version.
    • My Account: Account type
    • Category Manager
      • Set what happens 'When blocking calls', such as sending the call to voicemail.
      • Caller category voicemail filter
      • Learn more
    • Caller ID Preferences
      • View your outbound Caller ID profile
      • Incoming Caller ID status
    • Notifications
      •  Turn off or turn on notifications for:
        • A Scam likely call is blocked
        • A caller is blocked
        • A call category is sent to voicemail
    • Support: Report app or account issues
 
Block / unblock / allow callers
 

If you have a Dual SIM with eSIM device, like the iPhone Xs, you can only block/unblock numbers on the line that was active when you installed the Scam Shield app. Adding numbers to the Allow list comes included with the free Scam Shield. To manage call categories and blocked numbers, upgrade to the Scam Shield Premium services.

 

Add from call log

  1. In the Scam Shield app, tap the Activity tab. A call log appears.
  2. Tap the name of a contact and choose Details. You can Block, Allow, or Send to Voicemail.

Manage existing rules

  1. In the Scam Shield app, tap the Manage tab.
  2. Tap Block, Allow, or Send to Voicemail to see the contacts on those lists.
  3. Tap a contact to adjust how calls from that number are handled. or tap + to add a new contact to the list.
 
Search callers (Reverse lookup)
 

Search callers

You’ll be able to search through your call log with the included free Scam Shield access. To use Reverse number lookup, upgrade to the Scam Shield Premium services.

  1. In the Scam Shield app, tap the Activity tab. A call log appears.
  2. Start typing a name or number to search your call logs.
  3. To search for a number that is not in your call logs, tap Reverse number lookup search bar at the top of the screen. If the owner of the number is known, it will be displayed.
 
Subscribe / unsubscribe
 

Subscribe to Scam Shield Premium

To subscribe outside of the trial period, download or access the Scam Shield app and follow the prompts to subscribe. If unable to subscribe, turn off Wi-Fi and check the network connection.

To subscribe:

  1. In the Scam Shield app, tap Settings > My Account.
  2. Tap Upgrade. Follow the on-screen steps to complete your subscription.

To subscribe during the trial (Android only):

  1. Turn on the new T-Mobile device and connect to the network to start the trial.
  2. Verify that notifications appear in the notification bar about Scam Shield.
  3. Click More Info.
  4. Perform one of the following:
    • View the time remaining on the trial.
    • Click End Trial to leave the trial early.
    • Click Upgrade to sign up for Scam Shield Premium for a monthly charge. If you're not able to subscribe, turn off Wi-Fi and check network connection.

To unsubscribe:

  1. In the Scam Shield app, tap Settings My Account.
  2. Choose the option for your device type:
    • Apple: Deactivate
    • Android: Downgrade to free
 
View caller details
 
  1. In the Scam Shield app, tap the Activity tab. A call log appears.
  2. Choose a contact and tap Details to view the following caller details. Some callers have more details if they have a WhitePages profile, like a business.
    • Name
    • Phone Number
    • City and State
    • Options to add to Allow list, Block caller, or Send to Voicemail
    • Report caller – allows you to report the caller as spam.
    • Spam likely indicator 
 
Report scam, spam, spoofed, and safe calls
 

From the app

  1. In the Scam Shield app, tap the Activity tab. A call log appears.
  2. Select the number that needs to be reported, then tap Report.
  3. Choose the best category that represents the type of call, then tap Send Report > Done.

From a web browser

  1. In a web browser, visit https://callreporting.t-mobile.com/.
  2. Fill out the form, then choose Review. Corrections are made within 48 hours of a verified request.
 
Report scam and spam texts
 

Follow the steps below to report spam or unwanted messages. You can find these steps in the Scam Shield app, under Settings > How to report spam text messages.

  1. Long press on message text and select Copy.
  2. Create a new message to 7726 ( “SPAM”) and paste the copied text, then press Send.

If you're running into trouble with the app, check out our troubleshooting tips.

 

FAQs about Name ID changes

Why are you changing from Name ID to Scam Shield?

We launched Scam Shield to give our customers the best protection against scammers. Scam Shield is an upgrade to Name ID with even more tools and functionality. The new Scam Shield app gives you a ‘command center’ for even more call control and insight over who can reach you on your phone.

To get Scam Shield, make sure your OS is up to date. (Android 5.0) OS or higher and iOS 10 or higher. Click here to learn more about Scam Shield.

I had set up my Personal Number Bocking list on my Name ID app, will those work on Scam Shield?

For most Name ID users, Personal Number Blocking lists will automatically transfer to the Scam Shield app. The information is stored on our network, so your lists should follow you even if you switch devices or have to reinstall the Scam Shield app. For users of the Name ID app that shows “powered by Hiya”, you will have to recreate the lists in the Scam Shield app. Screenshot

What do I have to do to get Scam Shield? 

Most customers will automatically receive a notification to open the Scam Shield app and see the new experience. Depending on your device and OS, you may need to download the app from the Google Play Store or Apple App Store. We encourage all of our Name ID customers to download the Scam Shield app today to enjoy the enhanced scam protection experience. 

When will this change take place? 

We encourage all of our Name ID customers to download the Scam Shield app from the Google Play Store or Apple App Store today to start enjoying the new UI and enhanced scam protections.  We no longer support previous versions of the Name ID app. 

Does Scam Shield cost more?

No, Scam Shield Premium costs the same as Name ID Premium service. There is no cost difference

  • With Scam Shield Premium, customers can send entire categories of calls including telemarketers, political solicitations, and fundraising calls directly to voicemail. 
  • You can also do Reverse Number Lookup for unknown callers and create Block lists that live on the network, not just your contact list, so your preferences will stay with you from device to device.  
  • Customers will also get our voicemail-to-text feature, so they will receive a transcription of their voicemail via an SMS message, or email or in the Android Visual Voicemail app.   

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