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Learn more about managing your T-Mobile Prepaid account online.

Online self-service

Online self-service options
Topics Resources
Billing & Payments
Plans & Services
Account Management

Manage profile

  1. Log in to My T-Mobile at or sign up with T-Mobile ID.
  2. Open the menu and the My T-Mobile option from your account homepage.
  3. Select My Profile.
  4. On the Manage Profile page you can manage:
    Profile options
    Topics Options
    Profile information
    • Name
    • Email
    • MyT-Mobile password
    • PIN
    • Language
    • Security questions
    Notifications and Privacy
    • Privacy settings
    Blocking & Family controls
    • Family controls
    • Webguard
    Billing & payments
    • Autopay
    • Stored payment methods
    • Billing Address
    • E911 and primary place of use
    Create another account
    • Shop plans

Profile & Permissions

  • Account owner is the only profile/permission type.  
    • Single-line accounts are automatically registered as the Primary Account Holder when setting up a T-Mobile ID.
    • Multi-line accounts all have the same permission level when managing your lines online.
  • Account and line nicknames can be changed to distinguish between multiple accounts.  
  • Privacy settings can be set per line to a specific account profile.

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